Medical Receptionist

About the role

The Opportunity As a Medical Receptionist, you will be the first face a patient or visitor sees when they walk into one of our clinics. Working alongside the clinical team, you will be responsible for greeting patients and visitors, completing patient registration, updating new and existing patient records, collecting payment, and ensuring patients with or without pre-existing reservations are seen in a timely manner.

Responsibilities

• Engage with patients in a welcoming and professional manner, addressing inquiries and providing assistance both in person and over the phone.
• Register patients efficiently, ensuring completion of all required forms with accurate information.
• Handle insurance and billing inquiries, providing clear and concise information to patients.
• Aid ill or distraught patients as necessary and with available resources.
• Collect payments, insurance co-pays, and prescription charges following clinic financial policies.
• Proactively and confidently request a card on file, follow-up on patient balances, and ensure timely patient payments.
• Collaborate with the healthcare team to ensure seamless patient flow and efficient clinic operations, contributing to a positive and organized environment.
• Manage patient reservations (online and walk-in) and registration, optimizing patient satisfaction and provider schedules.
• Assist in scheduling specialist referrals as needed for patient follow-up.
• Manage various administrative duties, including photocopying, filing, and maintaining daily activity logs.
• Navigate and utilize various software systems for reservation scheduling and electronic medical records.

Required Availability

• Must be able to work 12-hour shifts in consecutive and or non-consecutive days:
  • Full-time: Must be able to work three (3) 12-hour shifts a week with at least four (4) shifts a month on a Saturday or Sunday.
  • Part-time: Must be able to work two (2) 12-hour shifts per week with at least two (2) shifts a month on a Saturday or Sunday.
  • Per diem: Must be able to work four (4) 12-hour shifts per month, ideally working one (1) shift each week.
• Flexibility to work nights, weekends, holidays.
• When needed, must be able to work at a minimum of three (3) other ConvenientMD locations within a one (1) hour travel distance from your primary clinic.

Qualifications

• High School Diploma or GED required.
• Proactive and confident communicator (written and verbal).
• Detail-oriented with excellent organizational skills.
• Compassionate, authentic, and patient focused.
• Technically savvy: Proficient with Microsoft Office Suite or related software.
• Effective communicator and cross collaborator.
• Strong analytical and problem-solving skills.
• Trustworthy: Ability to maintain confidentiality and handle all patient information in accordance with HIPAA regulations.

Bonus Qualifications

• Medical Receptionist certification.
• Previous experience in a medical receptionist role or similar customer service position.
• Familiarity with medical terminology and basic knowledge of insurance processes.
• Experience using electronic records management software and other related programs used for medical registration and collection of HIPAA documentation.
• Experience working with insurance billing and coding information.

Benefits

• Urgent care services at no cost to our team members and their families.
• Extensive benefit offerings including health, dental, and vision coverage, company paid short-term disability, and optional pet insurance.
• 401k match after one year of service.
• Access to our primary care (depending on location).
• Educational Alliance with Purdue University Global and reduced tuition rates for team members and their families.
• Employer rewards and access to discounts offered on services and products such as hotels, travel, entertainment, restaurants, and more.

Pay

Hourly Pay Range for this Position: $20 USD - $25 USD