Medical Receptionist

Job Summary

The Medical Receptionist operates as part of the team with other clinic support staff and healthcare providers. The Receptionist performs a variety of clerical, reception, and administrative or secretarial tasks: answers and screens phone calls, takes messages, schedules appointments, obtains billing information, checks in patients, and maintains and updates patient demographic data.

Knowledge, Skills And Abilities

• Reads, speaks, understands and writes proficiently in English.
• Works independently and is self-directed.
• Works effectively in team environment.
• Organizes, prioritizes, and coordinates multiple activities and tasks.
• Works with initiative, energy and effectiveness in a fast-paced environment.
• Produces work in high quantity and quality.
• Solves problems with creativity and ingenuity.
• Remains calm and effective in high pressure and emergency situations.
• Uses multi-line telephones and other office machines.
• Proficient in the use of Microsoft Office applications; Word, Excel and Outlook.

Preferred

• Bilingual skills.
• Knowledge of medical terminology.

Education

• High school graduate or equivalent.
• Graduate of an accredited Office Skills Certification Program or related field.
• Graduate of an accredited Medical Administrative Assistant Certification program or related field.

Experience

• Customer service related experience working with the general public (1 year).
• Clerical, reception, medical assisting, administrative or secretarial experience (1 year); or a combination of equivalent education and work experience.
• Preferred: Working with insurance/billing in a healthcare setting/insurance organization.
• Experience in a multiple provider medical practice.
• Healthcare information systems, such as electronic health record and practice management systems experience.
• Experience with low income, multi-ethnic populations.

Job Specific Functions/Performance

• Greets patients, interpreters and visitors, in person and by phone, in a prompt, courteous and helpful manner, responds to inquiries, takes messages, and provides accurate information regarding schedules and services.
• Checks in, registers and schedules patients in the practice management system. Maintains appointment schedule and follows office scheduling policies.
• Maintains appointment schedule and follows office scheduling policies.
• Maintains appointment schedule and follows office scheduling policies.
• Maintains appointment schedule and follows office scheduling policies.
• Maintains appointment schedule and follows office scheduling policies.
• Maintains appointment schedule and follows office scheduling policies.
• Maintains appointment schedule and follows office scheduling policies.
• Maintains appointment schedule and follows office scheduling policies.
• Maintains appointment schedule and follows office scheduling policies.
• Maintains appointment schedule and follows office scheduling policies.
• Maintains appointment schedule and follows office scheduling policies.
• Maintains appointment schedule and follows office scheduling policies.
• Maintains appointment schedule and follows office scheduling policies.
• Maintains appointment schedule and follows office scheduling policies.
• Maintains appointment schedule and follows office scheduling policies.
• Maintains appointment schedule and follows office scheduling policies.
• Maintains appointment schedule and follows office scheduling policies.
• Maintains appointment schedule and follows office scheduling policies.
• Maintains appointment schedule and follows office scheduling policies.
• Maintains appointment schedule and follows office scheduling policies.
• Maintains appointment schedule and follows office scheduling policies.
• Maintains appointment schedule and follows office scheduling policies.
• Maintains appointment schedule and follows office scheduling policies.
• Maintains appointment schedule and follows office scheduling policies.
• Maintains appointment schedule and follows office scheduling policies.
• Maintains appointment schedule and follows office scheduling policies.
• Maintains appointment schedule and follows office scheduling policies.
• Maintains appointment schedule and follows office scheduling policies.
• Maintains appointment schedule and follows office scheduling policies.
• Maintains appointment schedule and follows office scheduling policies.
• Maintains appointment schedule and follows office scheduling policies.
• Maintains appointment schedule and follows office scheduling policies.
• Maintains appointment schedule and follows office scheduling policies.
• Maintains appointment schedule and follows office scheduling policies.
• Maintains appointment schedule and follows office scheduling policies.
• Maintains appointment schedule and follows office scheduling policies.
• Maintains appointment schedule and follows office scheduling policies.
• Maintains appointment schedule and follows office scheduling policies.
• Maintains appointment schedule and follows office scheduling policies.
• Maintains appointment schedule and follows office scheduling policies.
• Maintains appointment schedule and follows office scheduling policies.
• Maintains appointment schedule and follows office scheduling policies.
• Maintains appointment schedule and follows office scheduling policies.
• Maintains appointment schedule and follows office scheduling policies.
• Maintains appointment schedule and follows office scheduling policies.
• Maintains appointment schedule and follows office scheduling policies.
• Maintains appointment schedule and follows office scheduling policies.
• Maintains appointment schedule and follows office scheduling policies.
• Maintains appointment schedule and follows office scheduling policies.
• Maintains appointment schedule and follows office scheduling policies.
• Maintains appointment schedule and follows office scheduling policies.
• Maintains appointment schedule and follows office scheduling policies.
• Maintains appointment schedule and follows office scheduling policies.
• Maintains appointment schedule and follows office scheduling policies.
• Maintains appointment schedule and follows office scheduling policies.
• Maintains appointment schedule and follows office scheduling policies.
• Maintains appointment schedule and follows office scheduling policies.
• Maintains appointment schedule and follows office scheduling policies.
• Maintains appointment schedule and follows office scheduling policies.
• Maintains appointment schedule and follows office scheduling policies.
• Maintains appointment schedule and follows office scheduling policies.
• Maintains appointment schedule and follows office scheduling policies.
• Maintains appointment schedule and follows office scheduling policies.
• Maintains appointment schedule and follows office scheduling policies.
• Maintains appointment schedule and follows office scheduling policies.
• Maintains appointment schedule and follows office scheduling policies.
• Maintains appointment schedule and follows office scheduling policies.
• Maintains appointment schedule and follows office scheduling policies.
• Maintains appointment schedule and follows office scheduling policies.
• Maintains appointment schedule and follows office scheduling policies.
• Maintains appointment schedule and follows office scheduling policies.
• Maintains appointment schedule and follows office scheduling policies.
• Maintains appointment schedule and follows office scheduling policies.
• Maintains appointment schedule and follows office scheduling policies.
• Maintains appointment schedule and follows office scheduling policies.
• Maintains appointment schedule and follows office scheduling policies.
• Maintains appointment schedule and follows office scheduling policies.
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• Maintains appointment schedule and follows office scheduling policies.
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