Medical Receptionist

About the role

Receives and schedules patients and clinic visitors. Primarily responsible for the patient appointment system. Receives and processes all calls and patient co-pays. Ensures all patient information is kept secure and confidential.

Responsibilities

• Interacts with all patients, visitors and staff in a pleasant and professional manner.
• Completes registration process for patient appointments, including demographic and insurance verification, practice management system data entry and revision, payment collection, chart creation and other clerical work as necessary.
• Schedules appointments for patients, looks up patient account for any balances and informs patient about collection procedure, makes reminder calls to patients, and calls back all no-shows.
• Maintains a clean and organized work environment and reception area.
• Attends regularly scheduled staff meetings.
• Keeps office supplies adequately stocked by anticipating inventory needs, placing orders and monitoring office equipment.
• Collects all patient payments at time of exit, including charges for office visit, lab, procedures and other services.
• Prepares receipts for patients, maintains copy and provides patient copy.
• Responds to supervisor’s requests to address billing errors by reviewing erroneous bills and providing corrected information.
• Maintains cash drawer and reconciles cash receipts daily; submits cash and all daily receipts in preparation for bank deposit.
• Processes medical records.
• Performs other duties as assigned by supervisor.

Work Experience

Knowledge of Medicare, Medicaid, PPO, HMO billing, ICD-10, CPT and revenue codes preferred.

Education/Certifications/Licensure

• High school diploma or the equivalent.
• Must have a valid driver’s license and a safe driving record.
• Must be able to pass a pre-employment physical and a criminal history background check.

Skills

• Knowledge of medical terminology.
• Computer skills and experience with PMS and EHR systems required.
• Good communications skills, in written and oral forms, are necessary.
• Must be able to work well with others.

Physical Requirements

If a preliminary offer of employment is extended, a physical will be required before the offer can be accepted.