Medical Receptionist

About the role

Our Medical Receptionist assists our patients by checking them in and out of appointments, handling patient referrals, scheduling appointments, insurance authorizations, and managing incoming calls, just to name a few. So, check out the full position details below and see if joining California Retina Consultants is the right fit for you!

Responsibilities

• Welcomes all patients and visitors
• Answers and directs all calls to appropriate departments and staff members
• Triage patient calls to determine path to action regarding scheduling needs
• Collects full, complete, and accurate insurance information
• Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone
• Assists with incoming and outgoing patient referrals
• Have working knowledge of all providers within our practice in order to fill schedules based on business needs
• Comforts patients by anticipating anxieties and answering questions
• Ensures availability of treatment information by filing and retrieving patient records
• Maintains patient accounts by obtaining, recording, and updating personal and financial information
• Stay in frequent communication via chat, phone and email with our clinical staff and insurance/billing staff
• Protects patients' rights by maintaining confidentiality of personal and financial information
• Contributes to team effort by accomplishing related results as needed