Medical Receptionist

Bluebird Kids Health is a dynamic organization that provides underserved communities with new access to value-based pediatric primary care. We are on a mission to provide exceptional care, so every child can thrive. We offer comprehensive, evidence-based primary and urgent care services to children and their families, with around-the-clock support. Our care model includes robust care coordination, chronic disease management, and other population health supports.

About the role

Bluebird Kids Health is seeking a skilled and compassionate Medical Receptionist II with a patient and family-first mindset. The Medical Receptionist II will work alongside our mission-based clinical team, greeting patients warmly, creating a welcoming environment, ensuring that patients are checked in and out of visits appropriately, spearheading insurance verification tasks and workflows at the market level, and training new hire Medical Receptionists.

Responsibilities

• Greet patients and visitors, answer phone calls, and schedule appointments.
• Check patients in/out and manage patient flow.
• Update patient tracking in EMR.
• Promote the use of the patient portal to families.
• Verify forms are filled out completely using online registration systems.
• Reconcile forms as needed.
• Monitor completion of patient forms and ensure sufficient documentation prior to patients leaving the office.
• Maintain accuracy of patient demographic and insurance information by verifying at each patient encounter.
• Scan insurance cards and driver's licenses as needed.
• Schedule patient appointments within operational standards and document appropriately.
• Troubleshoot first-level insurance coverage and billing concerns with patients and families.
• Assist receptionist colleagues and Site Supervisors throughout market practice locations with escalated insurance and billing questions.
• Review and update VFC status accuracy within Athena EMR.
• In collaboration with Site Supervisor, train new hire receptionists, and facilitate re-training as appropriate.
• Serve as a Champion of Onboarding, Competency, and Culture:
  • Serve as the primary mentor and trainer for new reception team members, ensuring a welcoming and structured onboarding experience that reflects our practice values.
  • Own the development and delivery of training plans that build role-specific skills and confidence in new hires.
  • Assess and validate new employee competencies through observation, feedback, and structured performance checkpoints.
  • Foster a supportive and inclusive learning environment that encourages growth, questions, and team engagement.
  • Collaborate with leadership to continuously improve training materials, workflows, and onboarding processes based on feedback and evolving best practices.
  • Model professionalism, patient-centered communication, and workflow excellence in all interactions.
• Complete insurance verification up to 3 days prior to patients' visit to determine coverage.
• Collect co-pays, deductibles, coinsurance, and past due balances prior to the patient being seen.
• Monitor front desk buckets and work appointment ticklers to schedule/reschedule appointments.
• Answer telephones in a warm, friendly manner.
• Keep Reception and waiting area clean and sanitized per practice standards.
• Maintain patient confidentiality in compliance with HIPAA and organizational compliance standards.
• Other duties as assigned.

Requirements

• High school diploma or equivalent.
• Medical front office and insurance verification experience (preferred).
• Knowledge of medical terminology.
• Proficient computer and EMR skills.

Skills

• Excellent customer service.
• Excellent phone etiquette.
• Task-oriented, strong organizational skills, ability to multitask.
• Excellent interpersonal skills including friendliness, empathy, patience, kindness, and politeness.

Abilities

• Ability to work independently and as part of a team with a strong sense of focus.
• Strong attention to detail.

Physical Requirements

• Variety of walking, standing, sitting, bending, twisting, and reaching.
• Occasional need to lift/carry/move up to 50 lbs. of equipment.

Work Environment

• Combination of medical office and exam rooms.
• Frequent exposure to communicable diseases (including COVID-19), biohazards, and other conditions common in clinical settings.

Benefits

• The opportunity to work within a mission-driven pediatric care delivery organization.
• A competitive compensation package with performance incentives.
• A collaborative and dynamic workplace with significant professional growth opportunities.
• A diverse and inclusive company culture that values every team member's contribution to our mission.
• Competitive medical, vision, and dental insurance products.
• Other programs including employee assistance, flexible spending accounts, short- and long-term disability benefits, and other exclusive employee benefits.
• Generous paid time off.