Medical Receptionist

About Bluebird Kids Health

Bluebird Kids Health is a dynamic organization providing value-based pediatric primary care to underserved communities. We aim to deliver exceptional care so every child can thrive. Our care model includes comprehensive services, care coordination, chronic disease management, and other population health supports. Success is measured by exceptional health outcomes, lower medical costs, a positive child and family experience, and a rewarding environment for our clinicians and staff.

Position Description

Bluebird Kids Health is seeking a Medical Receptionist II with a patient and family-first mindset. This role works alongside our mission-based clinical team, greeting patients, managing appointments, and ensuring smooth operations. Key responsibilities include:

• Greeting patients and visitors, answering phone calls, and scheduling appointments.
• Checking patients in/out and managing patient flow.
• Updating patient tracking in EMR.
• Promoting the use of the patient portal.
• Verifying forms and reconciling as needed.
• Maintaining accurate patient information.
• Scheduling patient appointments.
• Troubleshooting insurance coverage and billing concerns.
• Training new hire receptionists.
• Serving as a mentor and trainer for new employees.
• Modeling professionalism, patient-centered communication, and workflow excellence.

What You’ll Do

The ideal candidate will have excellent communication skills, experience in a healthcare setting, and a genuine interest in working with children and their families. Specific duties include:

• Greet patients and visitors, answer phone calls, and schedule appointments.
• Check patients in/out and manage patient flow.
• Update patient tracking in EMR.
• Promote the use of the patient portal.
• Verify forms and reconcile as needed.
• Maintain accuracy of patient demographic and insurance information.
• Scan insurance cards and driver's licenses as needed.
• Schedule patient appointments within operational standards.
• Troubleshoot insurance coverage and billing concerns.
• Aid in training new hire receptionists.
• Serve as a mentor and trainer for new employees.
• Model professionalism, patient-centered communication, and workflow excellence.
• Complete insurance verification up to 3 days prior to patients' visits.
• Collect co-pays, deductibles, coinsurance, and past due balances.
• Maintain cleanliness and sanitization of the reception and waiting areas.
• Maintain patient confidentiality in compliance with HIPAA and organizational standards.

What You’ll Need

• Education: High school diploma or equivalent.
• Experience: Medical front office and insurance verification experience (preferred).
• Knowledge: Knowledge of medical terminology, proficient computer and EMR skills.
• Skills: Excellent customer service, excellent phone etiquette, task-oriented, strong organizational skills, ability to multitask, excellent interpersonal skills, friendliness, empathy, patience, kindness, and politeness.
• Abilities: Ability to work independently and as part of a team, strong attention to detail, ability to work in a combination of medical office and exam rooms, frequent exposure to communicable diseases, biohazards, and other conditions common in clinical settings.

What We Offer

• The opportunity to work within a mission-driven pediatric care delivery organization.
• A competitive compensation package with performance incentives.
• A collaborative and dynamic workplace with significant professional growth opportunities.
• A diverse and inclusive company culture that values every team member's contribution to our mission.
• Competitive medical, vision, and dental insurance products.
• Employee assistance, flexible spending accounts, short- and long-term disability benefits, and other exclusive employee benefits.
• Broadly generous paid time off.

Equal Employment Opportunity

Bluebird Kids Health is an Equal Employment Opportunity Employer. We embrace the richness of diversity and do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We value passion, potential, and the drive to learn just as highly as formal qualifications, and we are committed to building an inclusive workplace where everyone's contributions are valued.