Medical Receptionist

About Bluebird Kids Health

Bluebird Kids Health is a dynamic organization providing value-based pediatric primary care to underserved communities. We aim to deliver exceptional care so every child can thrive. Our care model includes comprehensive services, care coordination, chronic disease management, and other population health supports. Success is measured by exceptional health outcomes, reduced medical costs, a positive child and family experience, and a rewarding work environment for our clinicians and staff.

Position Description

Bluebird Kids Health is seeking a Medical Receptionist II with a patient and family-first mindset. This role works alongside our mission-based clinical team, greeting patients, managing appointments, and ensuring smooth operations.

• Greet patients and visitors, answer phone calls, and schedule appointments.
• Check patients in/out and manage patient flow.
• Update patient tracking in EMR.
• Promote the use of the patient portal for families.
• Verify forms are filled out completely using online registration systems.
• Reconcile forms as needed.
• Maintain accuracy of patient demographic and insurance information by verifying at each patient encounter.
• Scan insurance cards and driver's licenses as needed.
• Schedule patient appointments within operational standards and document appropriately.
• Troubleshoot first-level insurance coverage and billing concerns with patients and families.
• Aid receptionist colleagues and Site Supervisors with escalated insurance and billing questions.
• Review and update VFC status accuracy within Athena EMR.
• In collaboration with Site Supervisor, train new hire receptionists, and facilitate re-training as appropriate.
• Serve as a Champion of Onboarding, Competency, and Culture.
• Own the development and delivery of training plans that build role-specific skills and confidence in new hires.
• Assess and validate new employee competencies through observation, feedback, and structured performance checkpoints.
• Foster a supportive and inclusive learning environment that encourages growth, questions, and team engagement.
• Collaborate with leadership to continuously improve training materials, workflows, and onboarding processes based on feedback and evolving best practices.
• Model professionalism, patient-centered communication, and workflow excellence in all interactions.
• Complete insurance verification up to 3 days prior to patients' visit to determine coverage.
• Collect co-pays, deductibles, coinsurance, and past due balances prior to the patient being seen.
• Maintain accuracy of patient demographic and insurance information by verifying at each patient encounter.
• Monitor front desk buckets and work appointment ticklers to schedule/reschedule appointments.
• Answer telephones in a warm, friendly manner.
• Keep Reception and waiting area clean and sanitized per practice standards.
• Maintain patient confidentiality in compliance with HIPAA and organizational compliance standards.

What You’ll Need

• Education: High school diploma or equivalent.
• Experience: Medical front office and insurance verification experience (preferred).
• Knowledge: Knowledge of medical terminology. Proficient computer and EMR skills.
• Skills: Excellent customer service, excellent phone etiquette, task-oriented, strong organizational skills, ability to multitask, excellent interpersonal skills including friendliness, empathy, patience, kindness and politeness.
• Abilities: Ability to work independently and as part of a team with a strong sense of focus, strong attention to detail.

Physical Requirements

Varity of walking, standing, sitting, bending, twisting and reaching. Occasional need to lift/carry/move up to 50 lbs. of equipment. Frequent exposure to communicable diseases (including COVID-19), biohazards, and other conditions common in clinical settings.

What We Offer

• The opportunity to work within a mission-driven pediatric care delivery organization.
• A competitive compensation package with performance incentives.
• A collaborative and dynamic workplace with significant professional growth opportunities.
• A diverse and inclusive company culture that values every team member's contribution to our mission.
• Competitive medical, vision, and dental insurance products.
• Other programs including employee assistance, flexible spending accounts, short- and long-term disability benefits, and other exclusive employee benefits.
• Generous paid time off.

Equal Employment Opportunity

Bluebird Kids Health is an Equal Employment Opportunity Employer. We embrace the richness of diversity and do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We recognize that traditional job requirements can sometimes inadvertently exclude talented individuals from underrepresented backgrounds or those who have taken non-traditional paths to acquire their skills. Therefore, even if you do not meet every listed requirement or have gained your qualifications in unconventional ways, we wholeheartedly encourage you to apply. We value passion, potential, and the drive to learn just as highly as formal qualifications, and we are committed to building an inclusive workplace where everyone’s contributions are valued.