Medical Receptionist

Responsibilities

• Greet patients in a courteous and polite manner, and conduct all front office functions as requested
• Accurately and professionally handle all front desk operations, including answering phones, greeting patients, scheduling appointments, balancing daily collections, addressing routine inquiries, and triaging calls
• Complete patient phone calls including but not limited to proactive care coordination, medication reminders, appointment reminders, transitional care management, and complete documentation with telephone encounters accordingly
• Assist with patient appointments including preparation, form completion and loading, check-in, check-out, payment collection, and follow-up actions
• Maintain patient medical records in accordance with the Center's policy
• Absorb and manage office inventory and maintain office supplies
• Absorb and assist with managing patient records including medication sheets, questionnaires, screening forms, vaccinations, and additional medical documents
• Provide patients with appropriate medical wellness paperwork to complete

Requirements/ Skills

• High school diploma or equivalent required
• Ability to accurately read and write medical terminology
• Basic computer skills, including familiarity with electronic medical records
• At least 1 year of experience of medical office experience
• Proven ability to work with Google Suite software or equivalent (MS Excel and MS Powerpoint)

Physical Requirements

• Full range of body motion, including handling and transferring patients, manual and finger dexterity; including eye-hand coordination
• Requires standing, walking, pushing, bending, kneeling, and reaching at arm’s length and overhead in a clinic for prolonged periods of time
• Requires ability to sit or stand for prolonged periods of time
• Requires ability to lift/carry up to 15 lbs
• Requires corrected vision and hearing to normal range
• Requires ability to sit for extended periods of time
• Requires ability to operate a computer and telephone

Key Attributes/ Skills

• Has a contagious and positive work ethic, inspires others, and models the behaviors of core values and guiding principles
• An effective team player who contributes valuable ideas and feedback and can be counted on to meet commitments
• Able to work within our Better Health environment by facing tasks and challenges with energy and passion
• Pursues activities with focus and drive, defines work in terms of success, and can be counted on to complete goals
• Demonstrated ability to handle data with confidentiality
• Able to work cross-functionally with multiple teams; ability to work independently with minimal supervision
• Excellent organizational, time-management, and multi-tasking skills with strong attention to detail
• Excellent written and verbal communication skills; must be comfortable communicating with patients, providers, health plans, and internal/external stakeholders
• Strong interpersonal and presentation skills
• Strong critical thinking and problem-solving skills
• Knowledge of medical coding, preferred
• Knowledge of HIPAA, preferred

We Offer a Comprehensive Compensation And Benefits Package

• Medical, dental, vision, disability, and life
• 401k, with employer match
• Paid time off
• Paid holidays