Medical Receptionist

General Statement of Duties

Register patients upon arrival; collect payment from patients, schedule return appointments, and handle calls transferred from Call Center.

Absorb medical records, including filing and posting of scanned medical records in the electronic medical record.

Supervision

Reports to the Office Manager and Assistant Office Manager (if applicable).

No supervision exercised.

Typical Physical Demands

• Requires full range of motion including manual and finger dexterity and hand-eye coordination.
• Requires ability to use office equipment, consisting of photocopier, fax machine, computer, phone equipment, calculator, postage meter and scale.
• Requires prolonged sitting and standing as well as bending, stretching, and stooping.
• Must be able to lift 20 pounds.
• Requires ability to communicate with patients, physicians, and staff members.
• Requires ability to review history forms, insurance forms, and patient information.
• Requires ability to converse over the telephone clearly.
• Must be able to communicate effectively both verbally and in writing.

Typical Working Conditions

Work is performed in the reception area of the medical office. Work may be stressful at times. Interaction with patients, people who are ill, their families, other medical groups, and vendors is required.

Examples of Duties

• General Reception Duties
• Check-in Desk Duties

Performance Requirements

• Skill in greeting patients and answering the telephone in a pleasant and helpful manner.
• Ability to speak clearly and concisely.
• Ability to read, understand, communicate, and follow oral and written instructions.
• Ability to sort and file materials correctly by alphabetic and numeric system.
• Knowledge of grammar, spelling, and punctuation.
• Basic knowledge of health insurance companies.
• Basic knowledge of HIPAA requirements.
• Skill in operating a computer, photocopier, fax machine, and postage meter.
• Excellent interpersonal skills.
• Ability to establish and maintain effective working relationships with patients, employees, physicians, and the public.
• Ability to work in a fast-paced, stressful environment.
• Ability to multitask and be detail oriented.

HIPAA Minimum Necessary Access to PHI

The responsibilities associated with this position allow access to the computer "role" of ARA Check In/Out only. We are committed to enforcing minimum necessary access to our patients' PHI by limiting the uses and disclosures of this information within our practice. In order for this employee to carry out his/her job (carry out TPO) in a manner that best serves our patients, the employee needs access to the afore mentioned computer "role". Role descriptions are explicitly defined in our HIPAA manual. Access to computer information is password protected. Upon termination of an employee, his/her password will be deleted from the system.

Disclaimer

The foregoing description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with the job. It is intended to be an accurate reflection of the general nature and level of the job.