Medical Receptionist

Responsibilities

• Welcomes patients and visitors by greeting them, in person or on the telephone, promptly and professionally, answering or referring inquiries.
• Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.
• Keeps patient appointments on schedule by notifying providers of patient's arrival; reviewing service delivery compared to schedule; reminding providers of service delays.
• Verifies patient chart is complete and up to date, facilitates the completion of necessary forms, obtains signatures, and collects co-pays.
• Comforts patients by anticipating patients' anxieties; answering patients' questions; maintaining the reception area.
• Maintains patient accounts by obtaining, recording, and updating personal and financial information.
• Accurately and timely collects patient copays or other financial obligations of patients.
• Maintains business office inventory and equipment by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies; scheduling equipment service and repairs.
• Protects patients' rights by maintaining confidentiality of personal and financial information.
• Maintains operations by following policies and procedures. Photocopy, computer input/typing, schedule radiology work, as directed. Order medical records, prepare same for daily appointments, and type various forms. Receive dropped off patients specimens, and deliver to the lab. Perform any other related duties as required or assigned.

Requirements

• To perform this job successfully, an individual must be able to perform each essential duty mentioned satisfactorily.
• High school diploma or equivalent
• One year front office administrative experience, preferably in healthcare environment
• Working knowledge of basic medical terminology
• Working knowledge of health insurance industry
• Enthusiastic commitment to providing exceptional customer service to patients and internal customers
• Excellent attention to detail, organizational and problem solving skills
• Ability to prioritize and balance workload in order to service patients and meet deadlines and requirements
• Self-motivated, self-directed, and willing to do whatever it takes to get the job done
• Must be able to operate basic office equipment such as printer, scanner, fax and/or copies
• High proficiency in the use of Microsoft Office applications, typing speed of 45-50 WPM
• Working knowledge of any medical software/systems preferable

Physical Demands

• Semi-repetitive type work which requires periods of concentration for varied time cycles as prescribed by the tasks.
• While performing the functions of this job, the employee is continuously required to sit; regularly required to use hands to finger, handle, or feel, talk or hear; frequently required to reach with hands and arms; and occasionally required to stand, walk.
• The employee must occasionally lift and/or move up to 10 pounds.
• Specific vision abilities required by this job include close vision; and color vision.
• Must be able to lift/push/pull up to 10 pounds

Work Environment

• Normal working conditions as found within an office setting, wherein there is controlled temperature and a low noise level.