MEDICAL RECEPTIONIST

About the role

We are seeking a reliable and detail-oriented Front Desk / Patient Access Representative to join our ambulatory surgery center team. This role is essential in providing exceptional patient service while ensuring accurate registration, documentation, and financial processing.

Responsibilities

• Greet patients and visitors in person and by phone in a professional and courteous manner
• Collect and verify patient identification and insurance information
• Ensure all required documentation and signatures are completed accurately
• Update patient accounts and enter demographic and financial information into the system
• Collect copayments and deductibles; issue receipts and record payments accurately
• Balance daily upfront collections and prepare deposits as needed
• Notify clinical staff when patients are ready to be taken back
• Prepare patient charts for upcoming procedures
• Maintain office supplies, receive deliveries, and manage incoming mail
• Protect patient confidentiality and comply with all privacy regulations
• Follow all center policies and procedures and report discrepancies as needed
• Attend required education and training sessions
• Perform other related duties as assigned

Qualifications

• Strong customer service and communication skills
• Attention to detail and ability to multitask in a fast-paced environment
• Proficiency in Microsoft Excel and Outlook
• Reliable attendance and punctuality
• Prior healthcare or front desk experience preferred