Medical Reception- Relief (BHS)

About the role

Join our team as a Relief Medical Receptionist (BHS) at Children's Village in Yakima, WA. Medical Receptionists play a vital role in our organization by serving as the frontline connection between our patients and the care they receive. As the first point of contact, you set the tone for a welcoming, respectful, and patient‑centered experience. Your work ensures our clinics run smoothly, coordinating communication, supporting Providers, maintaining accurate information flow, and helping patients navigate appointments, insurance, and access to care. Your attention to detail and commitment to exceptional service directly supports our mission to deliver high‑quality, accessible healthcare to the communities we serve.

Employment type: Part‑time, Non‑exempt. No relocation offered. (Job ID: 17446)

Pay

$17.57–$21.52 per hour, depending on experience. Additional bilingual differential compensation available for ALTA score of 9, paid on hours worked.

Responsibilities

• Answers the phone, transfers calls, and takes messages as needed for the clinic
• Greets patients and maintains patient and visitor logs; notifies appropriate person of patient’s arrival
• Provides translation services as needed to patients
• Ensures accurate and complete data and forms are collected for all patients
• Creates and maintains patient charts, registering new patients and updating patient data in the computer
• Schedules patient appointments according to scheduling guidelines, appointment type, and time needed
• Notifies appropriate Provider of all patient no‑shows and cancellations
• Adjusts and updates the schedule for cancellations, new patients, and recall appointments
• Verifies patient’s insurance eligibility and obtains and files insurance documentation
• Assists patients with questions regarding insurance plans as needed
• Reviews and responds to patients’ questions in person, via phone, and patient portal systems
• May perform routine billing functions such as posting patient encounters, encouraging payment, taking payments, and generating end‑of‑day reports
• Reviews cash box receipts and reconciles cash box daily
• Performs other duties as assigned

Qualifications

• High School Diploma or GED
• One year's experience as a Receptionist in a clinic preferred
• Bilingual (English/Spanish) speaking skills required at ALTA level 9
• Eligible for Bilingual Differential Compensation when an ALTA score of 9 is achieved
• Ability to prioritize work and handle a variety of tasks simultaneously, with frequent interruptions
• Ability to interact with patients, Providers, and staff in a professional manner
• Ability to deliver outstanding customer service
• Basic knowledge of medical terminology desired
• Basic knowledge of healthcare billing insurance desired
• Basic proficiency with a variety of computer programs including Microsoft Outlook, Word, and Excel