Medical Program Assistant Supervisor

About the role

University Health Services (UHS) is seeking a Medical Program Assistant Supervisor (MPA Supervisor) to contribute to the day-to-day operation of Medical Services through the direct supervision of Medical Program Assistant staff and the coordination of administrative and program support functions. Working closely with clinic leadership and departmental teams, the MPA Supervisor plays a key role in supporting a broad range of administrative and operational activities within Medical Services. Responsibilities include coordinating scheduling, logistics and resource allocation, supporting budget-related processes, identifying opportunities for workflow improvement, and implementing best practices. The position also contributes to continuous improvement initiatives focused on enhancing efficiency, streamlining processes and supporting the delivery of high quality medical services to UW-Madison students. This is a full-time, on-site position located at the University Health Services East Campus Mall location.

Department: University Health Services, Medical Services. UHS Medical Services provides high quality medical services to UW-Madison students with specialties in primary care, gynecology, sexual health, travel medicine, allergy and immunization, and physical therapy. Clinicians also provide a wide range of preventative care in support of the UHS overarching mission of promoting students' academic and personal success through an integrated model of medical, mental health, and prevention activities and services.

Job Category: Academic Staff | Employment Type: Regular | Job Profile: Administrative Manager

Responsibilities

• Plans, implements, executes, and evaluates existing strategies and objectives for a program and makes recommendations to unit leadership for program or function enhancement
• Leads the development and preparation of periodic reports and financial statements, and records progress, status, or other special reports for leadership or external agencies
• Schedules logistics and secures resources for program activities across multiple work units to ensure optimum efficiency and compliance with appropriate policies, procedures, and specifications
• May exercise supervisory authority, including hiring, transferring, suspending, promoting, managing conduct and performance, discharging, assigning, rewarding, disciplining, and/or approving hours worked of at least 2.0 FTE or equivalent employees
• Contributes to the preparation of proposals for funding and/or funding continuation from outside sponsors
• Identifies workflow needs, contributes to the development of strategic and operational solutions, allocates resources, and implements new or revised unit operational policies and procedures
• May assist in the development and monitoring of the unit or program budget and approve unit expenditures

Required Qualifications

• Minimum of 2 years of direct supervisory experience
• Experience in staff training and development
• Experience in healthcare, healthcare administration, clinic operations or a related healthcare setting
• Proficiency with Microsoft applications, including Word, Excel and Outlook
• Strong written and verbal communication skills
• Strong organizational skills with the ability to manage competing priorities, meet deadlines, and maintain a high level of accuracy

This position has been identified as a position of trust with access to vulnerable populations. The selected candidate will be required to pass an initial caregiver check to be eligible for employment under the Wisconsin Caregiver Law and every four years. Successful applicants are responsible for ensuring their eligibility to work in the United States on or before the effective date of appointment.

Preferred Qualifications

• Minimum of 2 years of customer service experience in healthcare, clinical operations or related healthcare setting
• Experience implementing process improvements or identifying opportunities to improve workflows and operational efficiency

Education

Bachelor's degree preferred.

Pay

The starting