Medical Practice Representative III - OB/GYN

About the role

Responsible for managing all requests for Family and Medical Leave, Short-Term Disability, and other medical certification documentation for all OB/GYN ambulatory sites. Provide front desk coverage as needed and function as front desk float across ambulatory sites to support operation and patient care.

Responsibilities

• Demonstrates knowledge of FPI and its practices, including payer contracts, policies, and best practices.
• Serves as lead worker and trainer for junior level staff.
• Exhibits advanced level of skill in managing provider schedules and scheduling appointments accurately and effectively, including communicating patient responsibilities (obtaining a referral, bringing a co-pay, presenting identification and an insurance card at check-in) and other pre-visit activities.
• Demonstrates FPI policy for cash collection and patient encounter, including collecting co-payments, outstanding balances, and posting accurately in the GE Front Desk Credit Card Module.
• Demonstrates a working knowledge of the revenue cycle as it relates to patient encounters and obtaining/verifying patient demographic and insurance information to receive payment for services rendered.
• Maintains Registration Certification, including entering accurate information in the GE Practice Management System and exhibiting a high level of understanding of payer categories and Registration FSCs.
• Schedules patients for evaluations, re-evaluations, and treatment. Accepts referrals from social workers, discharge planners, physicians, and physicians’ offices.
• Other duties as assigned.

Requirements

• High school diploma or general education degree (GED).
• Three to five years of medical office experience.
• Current knowledge of payer requirements for referrals and pre-authorization.
• Experience in front and back office operations.
• Knowledge of billing and coding for medical services.
• Strong customer service skills.
• PC proficiency.

Pay

The referenced base salary range represents the low and high end of University of Maryland’s Faculty Physician’s Inc. salary range for this position. Exact salary will depend on geographic location, skills, work experience, market conditions, internal equity, responsibility factor, span of control, education/training, and other qualifications.

Benefits

University of Maryland Faculty Physician’s Inc. offers a total rewards package that supports employees' health, life, career, and retirement. More information can be found here.