Medical Practice Patient Representative

Northwell is the largest not-for-profit health system in the Northeast, serving residents of New York and Connecticut with 28 hospitals, more than 1,000 outpatient facilities, 22,000 nurses, and over 20,000 physicians. Northwell cares for more than three million people annually in the New York metro area, including Long Island, the Hudson Valley, Connecticut, and beyond. Northwell is New York State’s largest private employer with over 104,000 employees working to change health care for the better.

$500 sign-on bonus for external candidates only.

About the role

Provides clerical and administrative support and coordinates the patient care activities for a medical practice.

Responsibilities

• Greets and welcomes patients upon arrival and communicates pleasantly and effectively.
• Ensures accuracy of patient's information, including demographics and insurance.
• Answers phones, routes calls, takes messages, and assures accurate communication both verbally and via the EMR system.
• Registers, verifies, and schedules patient appointments, testing, and referrals.
• Schedules and reschedules appointments according to office protocols.
• Monitors applications and manages worklists as applicable.
• Collects co-pays and reconciles money for deposit.
• Obtains and coordinates record retrieval for new and established patients.
• Performs intake and processing of medical records and other documentation where applicable.
• Fulfills all compliance responsibilities related to the position.
• Maintains and models the organization’s values.
• Demonstrates regular, dependable, and predictable attendance.
• Performs other duties as required.

Requirements

• High school graduate or equivalent.
• Six months of relevant experience.
• Microsoft Office Suite experience preferred.
• Strong data entry and excellent communication skills (written and verbal).
• Ability to travel between practices as needed.

Pay

Salary range: $18.13 - $34.50 hourly.

Schedule

7:45 AM - 5:45 PM, variable 8-hour shifts, Monday - Friday.