MEDICAL PRACTICE ASST

About the role

A nonexempt position responsible for medical assistant care under the supervision of physicians, providers and/or registered nurse(s) in various ambulatory settings. Clinical direction, oversight and competency review is provided by medical providers and ambulatory professional development team in coordination with office management.

Responsibilities

• Greets patients and guests utilizing AIDET and provides excellent service experience
• Provides patient support and keeps informed of delays; takes appropriate action including offering alternatives
• Accurately and efficiently performs administrative duties in various ambulatory settings, including rooming functionality and documentation (vitals, pain, reason for visit, review of medications, social, surgical, family, and medical history)
• Completes work in the EMR in-baskets and telephone communication, MyChart messaging, and documents in medical record
• Obtains reports, results, and medical records
• Completes insurance and/or disability forms, precertification and/or authorizations, point of care testing, transcribing orders, or order entry (protocol)
• May be assigned to assist with bump lists, wait lists and appropriate work queues
• May make appointments, including follow-up appointments for patients in a high customer service environment across the healthcare continuum (physician office visits, imaging, lab post-visit and during patient outreach)
• Performs and documents patient outreach and call backs for messages received in pool, MyChart messaging, and confirmation calls
• May administer vaccines and documents appropriately in accordance with established policies
• May collect specimens and handle per established protocols including proper labeling and safety handling
• Assists physicians/providers with monitoring and reporting lab results
• Files all reports, labs, radiology reports and miscellaneous correspondence in EMR and attaches results to appropriate orders
• May obtain prior authorization for medications, procedures, and testing
• Successfully communicates with multidisciplinary team members and patients upholding Mission, Vision and Values and adhering to Code of Ethical Conduct
• Maintains working knowledge of regulatory standards and is accountable to sustain these standards in daily operations
• Requires flexibility and ability to multitask in a fast-paced environment and adjust to patient volume
• May be asked to work at other Ambulatory offices based on volume
• Other duties as assigned by the manager

Requirements

Experience

• Minimum one year of recent experience working in a medical facility as a medical assistant and/or documented evidence of externship completed in a medical office
• Electrocardiogram (EKG), vital signs, venipuncture, capillary, and injection experience
• Epic experience preferred
• Excellent organizational, written/verbal communication and teamwork skills
• Demonstrated performance of excellent customer service skills

Education

• High School Diploma or Equivalent required

License/Certification

• Graduate of a post-secondary medical assisting education program accredited by NJAC (13:35-6.4) approved certifying body
• Current certification from a recognized certifying board approved by NJ Board of Medical Examiners (complete and current listing available in Human Resource Department)
• Current BLS/CPR certification through the American Heart Association