Medical Practice Assistant - PRN

Responsibilities

• Proficiently performs patient service activities in coordination with clinical team, including but not limited to:
• Ensures patient and family comfort, safety, privacy and confidentiality at all times.
• Adapts work methods to specifically accommodate the population-specific care needs (physical, psychosocial, cultural, age/developmental) of each patient.
• Greets patients and families making them feel welcome and wanted.
• Assists patients and families with directions, inquiries and information as requested. Ensures needs are addressed satisfactorily.
• Keeps patients and families informed of wait times and any other circumstances that may impact the visit.
• Stays cognizant of clinical/area needs to facilitate patient care and flow.
• Assesses patient experience at the end of each visit to determine if patient needs were met.
• Captures and reconciles charges to ensure encounters are complete and closed in a timely manner.
• Documents (paper or electronic) completely, accurately, legibly and timely.
• Assists with maintenance of clinic supplies and equipment.
• Participates in performance improvement and quality initiatives.

Qualifications

• Must have three years of customer service experience, preferably in a medical/healthcare/health insurance setting.
• Patient registration experience preferred.
• Prefer completion of course work towards an accredited medical technology or medical assistant certification.
• Medical Office Assistance experience or training a plus.

Skills or Special Abilities

• Must be able to work collaboratively with colleagues to deliver patient/customer services that exceeds patient expectations as evidenced by patient satisfaction scores.
• Must be able to demonstrate competency required as applicable to specialty area.
• Must have demonstrated communication skills to include above average verbal skills (heavy public contact) and written skills. Bilingual skills preferred.
• Must have familiarity with diagnostic ICD-9 CM coding and HCPCS-CPT4 procedure codes.
• Must have working knowledge of medical terminology.
• Must be able to demonstrate basic clerical skills and working knowledge of standard office equipment.
• Must be detail oriented and have sharp analytical skills to resolve registration issues as related to multiple groups including third-party payors, physicians, patients and the system.
• Must be able to solve problems within the guidelines of established policies and procedures.
• Must be able to adjust to multiple demands, shifting priorities and rapid change.

Job Accountabilities

• Identifies ways to improve work processes and improve customer satisfaction. Makes recommendations to supervisor, implements, and monitors results as appropriate in support of the overall goals of the department and Parkland.
• Stays abreast of the latest developments, advancements, and trends in the field by attending seminars/workshops, reading professional journals, actively participating in professional organizations, and/or maintaining certification or licensure. Integrates knowledge gained into current work practices.
• Maintains knowledge of applicable rules, regulations, policies, laws and guidelines that impact the area. Develops effective internal controls designed to promote adherence with applicable laws, accreditation agency requirements, and federal, state, and private health plans. Seeks advice and guidance as needed to ensure proper understanding.

This designation reflects Parkland Health's ongoing commitment to providing exceptional work environment to working parents and families.

Parkland Health has received the American Heart Association's Commitment to Quality award for achieving high performance across three or more clinical areas in the Get With The Guidelines® program.

This prestigious recognition places Parkland among an elite group of healthcare organizations recognized for exceptional Nursing professionalism, teamwork and outcomes.

Parkland Health has received the Get With The Guidelines®-Heart Failure Gold Plus Quality Achievement Award for implementing specific quality improvement measures.

The Commission on Cancer (CoC), a quality program of the American College of Surgeons (ACS), has granted three-year accreditation to the cancer program at Parkland Health.