Medical Practice Assistant-HOMES

Responsibilities

• Ensures patient and family comfort, safety, privacy, and confidentiality at all times.
• Adapts work methods to specifically accommodate the population-specific care needs (physical, psychosocial, cultural, age/developmental) of each patient.
• Greets patients and families, making them feel welcome and wanted.
• Aids patients and families with directions, inquiries, and information as requested.
• Keeps patients and families informed about wait times and any other factors that may affect the visit.
• Stays cognizant of clinical/area needs to facilitate patient care and flow.
• Assesses patient experience at the end of each visit to determine if patient needs were met.
• Proactively reaches out to patients using motivational interviewing, demonstrating effective, caring communication to build patient trust and establish and maintain relationships to gather information, encourage patient self-interest in healthcare, and follow up on patient-established goals.
• Aids patients and families with health system navigation, making appointments, patient advocacy, determination of community resources to reduce barriers to care, and support set-up and initiation of electronic communication modes (email, MyChart, etc.).
• Collaborates with a multidisciplinary team to improve patient access to care and reduce avoidable organizational utilization.
• Documents (paper or electronic) completely, accurately, legibly, and timely.
• Provides an explanation for all requested forms to ensure patient understanding.
• Performs data entry/documentation of patient care intake information.
• Performs data entry/documentation of patient encounter.
• Aids with the maintenance of clinic supplies and equipment.
• Assists with stocking and inventory of supplies, as appropriate.
• Completes requisition documentation for supplies, equipment, and services, as applicable.
• Practices patient safety measures and, in association with site leadership:
• Complies with proper hand hygiene (hand washing/hand sanitizer gel/foam use).
• Applies or practices proper infection control methods.
• Identifies, corrects, and/or reports safety hazards at the time of discovery.
• Identifies and/or facilitates maintenance of equipment, initiates work order requests, and removes equipment from the patient care area, as appropriate.
• Informs Environmental Services when additional cleaning activities are needed.
• Elevates critical incidents and information regarding any quality-of-care concerns to the multidisciplinary team.
• Participates in performance improvement and quality initiatives.
• Participates in the unit performance improvement initiatives.
• Mets expected performance quality measures as outlined for area(s) or responsibility.

Qualifications

• Education: None
• Experience: Three years of customer service experience, preferably in a medical/healthcare/health insurance setting. Patient registration experience preferred. Prefer completion of coursework towards an accredited medical terminology. Medical Office Assistant experience or training is a plus.
• Equivalent Education And/or Experience: Completion of a Parkland Workforce Development Training Program may substitute for the required education and experience.
• Certification/Registration/Licensure: Required Tests For Placement Skills or Special Abilities: Must be able to work collaboratively with colleagues to deliver patient/customer services that exceed patient expectations as evidenced by patient satisfaction scores. Must be able to demonstrate competency required as applicable to the specialty area. Must have demonstrated communication skills to include above-average verbal skills (heavy public contact) and written skills. Bilingual skills preferred. Must have familiarity with diagnostic ICD-9-CM coding and HCPCS-CPT4 procedure codes. Must have working knowledge of medical terminology. Must be able to demonstrate basic clerical skills and working knowledge of standard office equipment. Must be detail-oriented and have sharp analytical skills to resolve registration issues as related to multiple groups, including third-party payors, physicians, patients, and the system. Must be able to solve problems within the guidelines of established policies and procedures. Must be able to adjust to multiple demands, shifting priorities, and rapid change.