MEDICAL PRACTICE ASSISTANT

At Cooper University Health Care, our commitment to providing extraordinary health care begins with our team. Our extraordinary professionals are continuously discovering clinical innovations and enhanced access to the most up-to-date facilities, equipment, technologies, and research protocols. We offer competitive rates and compensation programs, a comprehensive benefits program, attractive working conditions, and opportunities for career growth through professional development.

About the role

A nonexempt position responsible for medical assistant care under the supervision of physicians, providers, and/or registered nurses in various ambulatory settings. Clinical direction, oversight, and competency review are provided by medical providers and the ambulatory professional development team in coordination with office management.

Responsibilities

• Greet patients and guests using AIDET, providing an excellent service experience and keeping patients informed of delays.
• Perform administrative duties in ambulatory settings, including rooming functionality and documentation (vitals, pain, reason for visit, review of medications, social, surgical, family, and medical history).
• Complete work in the EMR in-baskets, telephone communication, MyChart messaging, and medical record documentation.
• Obtain reports, results, and medical records; complete insurance/disability forms, precertification, and authorizations.
• Perform point-of-care testing, transcribe orders, or enter orders (protocol).
• Assist with bump lists, wait lists, and appropriate work queues (WQs).
• Schedule appointments, including follow-ups, in a high customer service environment across the healthcare continuum (physician visits, imaging, lab).
• Conduct patient outreach and call backs for messages received in pools, MyChart, and confirmation calls.
• Administer vaccines and document appropriately per established policies.
• Collect and handle specimens per established protocols, including proper labeling and safety handling.
• Assist physicians/providers with monitoring and reporting lab results.
• File reports, labs, radiology reports, and miscellaneous correspondence in the EMR, attaching results to appropriate orders.
• Obtain prior authorization for medications, procedures, and testing.
• Communicate effectively with multidisciplinary team members and patients, upholding Cooper’s Mission, Vision, and Values while adhering to the Code of Ethical Conduct.
• Maintain working knowledge of regulatory standards and sustain them in daily operations.
• Demonstrate flexibility, multitasking ability, and adaptability to patient volume in a fast-paced environment.
• May be asked to work at other ambulatory offices based on volume.
• Perform other duties as assigned by the manager.

Requirements

• Minimum one year of recent experience working in a medical facility as a medical assistant and/or documented evidence of externship completed in a medical office.
• Experience with electrocardiogram (EKG), vital signs, venipuncture, capillary, and injections.
• Epic experience preferred.
• Excellent organizational, written/verbal communication, and teamwork skills.
• Demonstrated performance of excellent customer service skills.

Qualifications

• High School Diploma or equivalent required.
• Graduate of a post-secondary medical assisting education program accredited by NJAC (13:35-6.4) approved certifying body AND current certification from a recognized certifying board approved by the NJ Board of Medical Examiners.
• Current BLS/CPR certification through the American Heart Association.

Benefits

• Comprehensive benefits program for full and part-time employees, including health, dental, vision, life, disability, and retirement.