Medical Patient Scheduler

Job Purpose

The Centralized Patient Scheduler is responsible for performing patient care duties, including but not limited to scheduling new/returning consults and managing/following up new patient inquiries.

Essential Functions And Accountabilities

• Accept phone calls and online inquiries from potential patients.
• Close the call by appropriately registering and scheduling new and returning patient appointments.
• Promote Boston IVF.
• Knowable on the most current and accurate information regarding the doctors and practices for both patients and staff.
• Aids patients with general inquiries about Boston IVF, our physicians, insurance questions and our reproductive medicine services.
• Converts those calls to new patient appointments.
• Solves problems by clarifying issues; researching and exploring answers and alternative solutions.
• Escalates medical complaints/questions to the appropriate medical professional.
• Provides timely response to patients’ inquiries by telephone and/or web-based leads consistent with service and quality standards.
• Documents all communication according to standard operating procedures.
• Provides notification of any urgent requests, complaints or compliments to the appropriate party or system.
• Provides availability and schedules appointments within established guidelines.
• Fulfills new patient scheduling “scripts” when handling different types of new patient/returning patient appointments.
• Updates patient information in the CRM database by entering required information.
• Remains informed regarding all Boston IVF marketing/advertising campaigns and the role of the Patient Liaison in accepting related inquiries by telephone and e-mail.
• Collaborates with the clinic’s patient services and admin team to ensure schedules are appropriately booked with qualified patients.

Position Requirements/Experience

• Prior experience with Salesforce is preferred.
• 1-2 years of experience in a multi-physician specialty practice - preferred.
• Prior customer service experience required.
• Knowledge of customer service principles and practices.
• Knowledge of administration and clerical processes.
• Excellent computer skills inclusive of Microsoft Office and Salesforce with prior experience in medical scheduling software.
• Knowledge of office procedure and office machines (i.e., computers, faxes, copiers, etc.).
• Knowledge of medical terminology.
• Ability to communicate (written & verbal) accurately and concisely; must be able to speak clearly over the telephone.

Academic Training

• High school diploma or equivalent – required.
• Studies level: High School Diploma or equivalent (GED).

Benefits

• Medical, Dental, Vision Insurance Options.
• Retail 401K Plan.
• Paid Time Off & Paid Holidays.
• Company Paid: Life Insurance & Long-Term Disability & AD&D.
• Flexible Spending Accounts.
• Employee Assistance Program.
• Tuition Reimbursement.

About IVI-RMA

IVI-RMA is the largest group in the world devoted exclusively to human Assisted Reproduction Technology. Along with the great privilege of providing fertility care to our patients, IVI-RMA embraces the great responsibility of advancing the field of human reproduction. IVI-RMA Innovation, as one of the pillars of IVI-RMA Global, is a renowned leader in fertility research and science.

Check out our websites at: http://www.bostonivf.com & https://www.ivirma.com/.

EEO

IVI-RMA is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: IVI-RMA is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at IVI-RMA are based on business needs, job requirements and individual qualifications, without regard to race, color, religion and/or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. IVI-RMA will not tolerate discrimination or harassment based on any of these characteristics. IVI-RMA encourages applicants of all ages.