Medical Operations Manager/ Practice Manager

About the role

As Clinic Manager, you'll sit at the heart of our mission, leading a fast-paced, multifaceted operation with energy and precision. This role blends leadership, sales, and clinical expertise, giving you the chance to inspire your team, build real relationships with patients, and drive the clinic's success.

Essential Job Functions

• Use strong interpersonal skills to communicate clearly and effectively with patients and staff, both in person and over the phone.
• Drive operational excellence by meeting or exceeding company-defined Key Performance Indicators (KPIs).
• Coach and mentor staff toward their performance goals, building a culture of continuous improvement and professional development.
• Lead weekly team meetings to align on goals, deliver ongoing training, and maintain franchise consistency.
• Take a hands-on approach to enforcing company policies, ensuring clinic cleanliness, staff accountability, and operational efficiency.
• Apply strong organizational, multitasking, and prioritization skills to complete responsibilities accurately and on time.
• Proactively identify and resolve issues across clinical, operational, service, and personnel areas, putting solutions in place quickly.
• Anticipate challenges and opportunities before they arise.

Administrative

• Manage daily operations, including opening and closing procedures, patient registration, scheduling, and cash handling.
• Oversee verification of benefits, EMR reporting, product sales, inventory management, and banking tasks.
• Use company-approved telephone scripts to schedule appointments and engage patients effectively.
• Conduct individual consultations to present services, onboard new patients, and drive sales.
• Follow up with patients to track progress, address missed appointments, and ensure a positive experience.

Clinical

• Perform clinical tasks including patient vitals, EKGs, injections, and phlebotomy (training provided if needed).
• Counsel patients on their progress and dietary goals during weekly visits, offering personalized support.
• Document patient progress accurately in charts and/or EMR systems.
• Take on additional clinical duties as needed to support the team and patients.

Who We're Looking For

We're seeking self-motivated medical professionals with a dynamic personality and a genuine passion for helping others. The ideal candidate:

• Lives a healthy lifestyle and embodies the principles of wellness.
• Brings experience in medical clinic management and a proven track record of leadership.
• Thrives in a fast-paced environment with minimal supervision.
• Demonstrates an outstanding work ethic, dependability, and a commitment to excellence.
• Excels in sales and customer service, with the ability to connect with patients and grow the clinic.

Position Details

• Type: Full-time
• Compensation: Based on experience
• Benefits: 401(k) with match, paid time off
• Clinic Hours: Monday: 12:00 PM – 7:00 PM, Tuesday: 7:00 AM – 1:00 PM, Wednesday: 7:00 AM – 1:00 PM, Thursday: 12:00 PM – 7:00 PM, Friday: 7:00 AM – 1:00 PM, Saturday: Closed

Join us at Medi-Weightloss in Melbourne and become a leader in the fight against obesity—helping patients and staff alike reach their full potential. Apply today to take the next step in your health and wellness career.