Medical Office Specialist - Neurology - Health and Wellness Center

About the role

The Medical Office Specialist plays a crucial role in the outpatient medical office, supporting the team and ensuring patients receive exceptional care and satisfaction.

Responsibilities

• Promotes patient satisfaction through friendly and helpful interactions.
• Greets patients and visitors promptly and courteously.
• Manages patient check-in/check-out process.
• Verifies insurance eligibility and ensures appropriate referrals.
• Accurately enters patient demographic information in the EMR.
• Provides assistance to patients as needed, including using e-check in, iPads, and kiosks.
• Maintains the electronic medical records system (EMR) to support the practice.
• Escalates routine matters to the department manager and handles more complex issues.
• Reviews and distributes daily mail correspondence.
• Prepares documents and files reports as necessary.
• Maintains patient confidentiality.
• Responsible for overall front-end needs, including managing office supplies and equipment.
• May travel to cover other locations.

Qualifications

• High School diploma, GED, or equivalent.
• 1+ years experience working with the public in a customer service setting.
• Ability to manage multiple tasks in a fast-paced environment.
• Proficient in computer skills, including Microsoft Office and/or Google Suite platforms.
• Excellent written and verbal communication skills.