Medical Office Specialist - Multispecialty - Health and Wellness Center

About the role

The Medical Office Specialist plays a crucial role in the outpatient medical office, supporting the team and ensuring patients receive exceptional care and satisfaction.

Responsibilities

• Promotes patient satisfaction through friendly and helpful interactions.
• Greets patients and visitors promptly and courteously.
• Manages patient check-in/check-out process.
• Verifies insurance eligibility and ensures appropriate referrals are obtained.
• Accurately enters patient demographic information into the EMR and may download specific health data.
• Provides assistance to patients using various systems and tools.
• Maintains the EMR system to support the practice, including scheduling, cancellations, and referral information.
• Interprets and responds to communication from EMR, phone, email, and other systems.
• Serves as a point of escalation for unresolved issues.
• Prepares and distributes daily mail correspondence.
• Prepares documents and files reports as necessary.
• Maintains patient confidentiality.
• Prioritizes and follows up on tasks to ensure high-quality patient care.
• Trains patients on procedure preparation and instructions as needed.
• Reconciles all forms of payment for accurate daily bank deposits.
• Signs and dates completed daily cash/payment receipts.
• Escalates issues to the Practice Manager or designee as needed.

Qualifications

• High School diploma, general equivalency diploma (GED), or GED equivalent.
• 1+ years experience working with the public in a customer service setting.
• Ability to manage multiple tasks in a fast-paced, visible environment.
• Proficient in Microsoft office and/or Google Suite platforms.
• Excellent written and verbal communication skills.