Medical Office Specialist - Ears, Nose, and Throat - Physician Practice

About the role

The Medical Office Specialist plays a crucial role in the outpatient medical office, supporting the team and ensuring patients receive exceptional care and satisfaction.

Responsibilities

• Promotes patient satisfaction by providing excellent service through friendly and helpful interactions with patients and visitors.
• Communicates potential patient satisfaction issues to direct leaders.
• Greets patients and visitors in a prompt, courteous and helpful manner.
• Manages patient check-in/check-out process.
• Obtains and verifies required demographic information (date stamp and/or copy insurance card).
• Collections copayment and any applicable balances; Verifies insurance eligibility; Ensures appropriate referrals are obtained (specialty offices); Ensures patient completes appropriate paperwork including but not limited to face sheet, ABN, and HIPAA forms; Accurately enters patient demographic information in EMR; Depending on specialty, may include downloading specific health data into EMR; Provides assistance to patients as needed (e.g, e-check in, ipad, kiosks, etc).
• Maintains patient confidentiality; Reviews and distributes daily mail correspondence to appropriate staff in a timely manner; Prepares documents and files reports as necessary; Resolves routine matters that do not require the intervention of the department manager and escalates all others timely and appropriately.
• Monitors and addresses all the steps in the electronic medical records system (EMR) to support the practice including but not limited to scheduling; cancellations; reconciling registration errors; providing referral information, etc. escalates appropriately to ensure optimized provider scheduling.
• Receives and directs all communication courteously and consistently (EMR, phone, email, RightFax, etc.) which may involve the interpretation of routine policies and procedures.
• Prepares documents and files reports as necessary. Must be able to maintain patient confidentiality.
• Prioritize and follow up with peers to ensure all tasks are complete to deliver high-quality patient care. May go over procedure preparation and instructions with patients as needed.
• Reconciles all forms of payment for accurate daily bank deposit. Signs and dates completed daily cash/payment receipts.
• Responsible for overall front end needs; escalates issues to Practice Manager or designee e.g., low office supply inventory, peripheral equipment needs, etc.
• Travel may be required to provide coverage at other locations.
• Other duties and/or projects as assigned.

Qualifications

• High School diploma, general equivalency diploma (GED), or GED equivalent programs and/or equivalent experience.
• 1+ years experience working with the public in a customer service setting.
• Ability to manage multiple tasks in a fast-paced, visible environment while maintaining a professional and confident demeanor in stressful situations.
• Ability to navigate competing priorities and manage time efficiently.
• Must be able to travel to various locations. Must have reliable transportation.
• Proficient computer skills that may include but are not limited to Microsoft office and/or Google Suite platforms.
• Excellent written and verbal communication skills.