Medical Office Specialist (Certified Medical Assistant)-Primary Care/Teaching-New York Eye and Ear Infirmary of Mount Sinai-Full Time, 9:45am to 6pm, Possible Weekends

About the role

The Medical Office Specialist offers clinical and medical office support to physicians and surgeons. Assists in patient care and administrative duties necessary to deliver quality patient care. Performs various duties as a member of the health team in the treatment and care of patient and their families and also assists with tasks to support the unit.

Responsibilities

• Maintains logging system as required for refrigeration of medications, point of care testing, sterilization process, or others as needed
• Performs routine maintenance/cleaning of equipment and instruments; Notifies appropriate personnel regarding any malfunction in equipment
• Monitors patient flow in waiting room and resolves patient flow issues related to registration and post-visit processing
• Takes and monitors vital signs, including fetal heart rate if necessary
• Performs phlebotomy, point of care testing, and other procedures as indicated by physician order, including but not limited to electrocardiogram and phototherapy
• Assists with procedures as necessary including but not limited to echocardiogram, sigmoidoscopy, proctoscopy, nasal scope, colposcopy, biopsy, LEEP, laser and cystoscopy
• Sets up oxygen and suction
• Inventories, orders or re-stocks medical supplies; monitors expiration dates on all medications and medical supplies disposing appropriately as per institution policy
• Documents in medical record / electronic medical record as required by hospital policy
• Greets and registers patients, prepares and processes appropriate forms, directs patients to appropriate areas and arranges transportation needs
• Screens incoming calls, takes and responds to messages, as well as responds to inquiries regarding department procedures, services and programs
• Schedules appointments and completes pre-registration via telephone including insurance verification and full patient demographics collection over the telephone or in person using computerized system(s) with accountability for the integrity of the data, including all patient demographics and insurance information
• Fulfills clerical responsibilities as assigned using the electronic medical record (EMR) system or manually as necessary, to include sending and receiving patient medical records; obtaining lab/x-ray reports, discharge summaries, referral information, etc.
• Performs routine cash collections at time of service
• Completes forms and requisitions as needed, managing charts to ensure information is completed and filed appropriately
• Assists in the creation and maintenance of medical charts
• Retrieves lab, pathology and diagnostic testing, and operative reports and data from computer systems
• Checks, verifies and updates insurance information utilizing internal or electronic sources
• Obtains and documents managed care referrals, required pre-certifications and authorizations as necessary
• Supports surgical or procedure scheduling in conjunction with Surgical Coordinator or other similar role(s) verifying times with patients, preparing charts, pre-admissions and consent forms
• Maintains a working knowledge of New York State third party payer eligibility requirements for private and hospital billing
• Aids in training, orientation and education of entry level and/or float staff

Qualifications

• High School Diploma/GED
• Medical Assistant Certification from an approved school required
• Licensed/Credentialed as a Phlebotomist or EKG technician preferred
• Two years of experience working as a medical assistant