Medical Office Specialist - Cardiology - Physician Practice

About the role

The Medical Office Specialist supports the outpatient medical office of Cardiovascular Health Associates, ensuring smooth operations and excellent patient care. This role requires strong interpersonal skills, attention to detail, and the ability to handle multiple tasks efficiently.

Responsibilities

• Promotes patient satisfaction by providing friendly and helpful interactions.
• Greets patients and visitors promptly and courteously.
• Manages patient check-in/check-out process, including obtaining and verifying required demographic information, collecting copayments, and ensuring appropriate referrals.
• Ensures patient paperwork is completed accurately and enters patient information into the EMR system.
• Monitors and resolves issues within the EMR system, such as scheduling, cancellations, and referral information.
• Communicates effectively with patients and colleagues via various channels, interpreting policies and procedures as needed.
• Serves as a point of contact for resolving routine matters and escalating more complex issues.
• Prepares and distributes daily mail correspondence and prepares reports as necessary.
• Manages office supplies and equipment, and reports issues to the Practice Manager.
• May travel to cover shifts at other locations.
• Performs other duties as assigned.

Qualifications

• High school diploma or equivalent.
• At least 1 year of experience working with the public in a customer service setting.
• Ability to prioritize tasks and manage time efficiently in a fast-paced environment.
• Proficiency in Microsoft Office and/or Google Suite platforms.
• Excellent written and verbal communication skills.