Medical Office Receptionist-Intermediate (Hill Country PCC)

Responsibilities

• Performs all front office duties, including checking in patients and ensuring completion of registration forms.
• Collects copays and assists patients as needed.
• Answers phones and communicates with Benefit Coordinators about new insurance enrollments.
• Communicates with providers regarding patient arrivals, needs, or requests.
• Creates and verifies patient registrations upon arrival, prepares charts, obtains medical record requests, and makes phone calls to request records from outside providers.
• Creates new and follow-up appointments, obtains referrals and authorization for visits and testing, and follows up on missed appointments.
• Schedules patient appointments and keeps patients and families informed of waiting times.
• Maintains the flow of patients by placing them into rooms and monitoring waiting times.

Qualifications

• Demonstrates the ability to support the mission, vision, and patient promise.
• Shows analytical thinking and the ability to handle emergent requirements within schedule constraints.
• Displays creativity and alternative thinking, developing new ideas supportive of the UT Health Way.
• Has proficient computer skills, including Microsoft Office and database programs.
• Exhibits excellent communication skills, both verbal and written.

Education

A High School Diploma or GED is required. Bilingual proficiency (English/Spanish) is preferred.

Required Skills

• Two (2) years of related experience.