Medical Office Receptionist

About the Role

Valor Healthcare is a veteran‑ and physician‑led provider of healthcare services for deserving, resilient patriots—including those who serve or have served in the military and those who devote their careers to government service. The Medical Office Receptionist provides prescribed medical treatment and personal care services to patients with diseases and injuries seeking treatment in the clinic, as directed by a physician or mid‑level provider. The role collaborates with the core PACT Team (Primary Care Provider, RN, and Medical Assistant) and an expanded PACT Team that includes family/caregiver, VA, and community‑based services involved in developing the patient care plan.

Core Responsibilities

• Actively assist with administrative support related to patient care.
• Input all patients’ information into VISTA/CPRS.
• Verify any and all clinical reminders due at the time of each patient visit are completed prior to checkout.
• Check patients in and/or out of the clinic.
• Schedule clinic appointments.
• Answer phones and timely relay messages.
• Fulfill compliance requirements of the Office of Inspector General (OIG), Joint Commission (JC), Environment of Care (EOC) oversight, lab compliance and other related items.
• Maintain focus on achieving excellent clinical outcomes through data‑input accuracy and within specified VA guidelines.
• Provide excellent customer service to each veteran, both in person and over the phone, as well as to fellow colleagues and clinic visitors.
• Participate in the clinic’s outreach events to support enrollment initiatives.
• Support patient enrollment and retention in appointments, follow‑up visits, or nurse visits.
• Embrace and support new initiatives, whether clinical or operational.

Requirements & Qualifications

• High School Diploma/GED or equivalent education.
• Strong computer skills; EMR experience preferred.
• Demonstrated high‑quality customer service and organization skills.
• Minimum 1‑year experience in a clinical or call‑center environment (preferred).
• Must be credentialed and remain in good standing through the Veterans Health Administration (VA).
• Current certification in Basic Life Support (renewable as specified, e.g., AHA valid for two years) and ACLS as specified by individual VAMC contract.
• Proficiency in written and spoken English.
• Energetic and optimistic demeanor.
• Safety‑sensitive position.
• Position contingent upon contract award, client approval, favorable background investigation, and ability to obtain and maintain a Public Trust / High Risk clearance.