Medical Office Receptionist

Job Summary

The Practice Coordinator is responsible for managing the front office daily activities for their practice location, ensuring quality customer service to in-person and remote patients and clinicians.

Benefits

• Medical, dental, vision, AD&D, short and long-term disability, and life insurance
• Additional benefits include a 401k retirement savings with employer match, paid parental leave, paid time off, holiday pay and an Employee Assistance Program

Duties/Responsibilities

• Operational Excellence
• General office duties, cleanliness, and appeal
• Communicate with peers, clinicians, and patients in ways that support patient care and clinician satisfaction
• Patient Support
• Provide exceptional customer service, respond to patient needs, manage potentially difficult or sensitive situations
• Manage front desk responsibilities including greeting and checking patients in/out
• Support patients with requests via phone, email, and/or portal with payment/billing related questions, scheduling needs, release requests, miscellaneous inquires, etc.
• Handle any urgent requests; triage patient issues and resolution
• Collect all in-person and telehealth co-payments and account balances at the time of service
• Complete insurance eligibility verification and reach out to patients to resolve any issues
• Clinician Support
• Provide general clinician support – assist clinicians with administrative questions and/or duties such as sending letters, faxes, etc.
• Clinical support by auditing for appointment accuracy
• Maintain a pleasant, secure, and motivational working environment in the Practice

Required Skills/Abilities

• Ability to multitask and prioritize duties to support delivery of high-quality patient experience
• Ability to work independently and as a team member
• Strong communication skills, both written and verbal
• Proficient in using Computer Software Applications (Microsoft Office & EMRs)
• Comfortable handling sensitive and confidential Information (HIPAA)

Education And Experience

• High School or equivalent required, associates/bachelor’s degree, preferred
• 1+ years of experience in healthcare operations, customer service, or similar role or setting preferred

Physical Requirements

• Sit, stand, bend, talk, and hear
• Frequently walk
• Lift and/or move objects up to 25 pounds

Pay

$20.00 - 21.00/hour, plus quarterly bonus/incentive potential

Schedule

Location: 1204 W Ash St. Suite A Windsor, CO