Medical Office Receptionist

About the role

CNY Family Care's commitment to excellence sets us apart and guides us as we provide care for our community. The Receptionist position will be part of our professional first contact staff. This position works collaboratively with all other staff to assist the patient and facilitate successful patient interaction with the practice team and deliver high level of customer service.

Responsibilities

• Acknowledge and greet patients as they approach the desk.
• Review and update all demographic/insurance information.
• Collect co-pays and balances as needed and enter payment into patient account.
• Balance cash drawer at the end of shift.
• Receive incoming telephone calls in a prompt, courteous, and professional manner; route calls appropriately and take accurate and complete phone messages when necessary.
• Schedule, cancel, or reschedule appointments when necessary.
• Document clinical messages in EMR based on established policy and procedures.
• Responsible for accurate documentation, reporting, and responses to patients relative to health issues.
• Follow established scheduling protocols and direct clinical concerns to the appropriate provider’s staff for triage.
• Perform a variety of clerical duties including preparing mailings, filing, faxing, scanning and photocopying.
• Maintain confidentiality at all times following HIPAA guidelines.

Requirements

• High school diploma or GED required; one to two years of college preferred.
• Minimum of two years previous experience working in Health Care/Medical Records required; or three or more years of related experience and/or training in a medical office which uses an Electronic Medical Record; or equivalent combination of education and experience.

Skills

• Demonstrated knowledge of medical terminology and procedures.
• Knowledge of medical insurances and various policies/requirements necessary to obtain verifications.

Benefits

• Shift differential
• Sick leave
• Closed on major holidays
• Free on-site parking

Pay

$17.00 - $23.00 per hour

Schedule

• Per Diem (less than 20 hours per week)
• Monday–Friday: 2–3 days/week (late afternoon start)
• Weekends: 2–3 days per month
• Shift: Second (afternoon)