Medical Office Receptionist

Position Summary

To provide high quality patient care services, treating all patients' and guests with courtesy, fairness, and respect. Works with management and staff members in a spirit of cooperation and teamwork. Supports the goals and objectives of Southwest Allergy Asthma & Center. Follows office policies, procedures, and protocols as appropriate. Communicates effectively with other staff members. Greets visitors with a smile in a polite, prompt, helpful manner. Provides any necessary instructions/directions. Informs appropriate department/person of patient's arrival. Completes necessary paperwork such as fee tickets, etc. Uses computer system to generate information necessary for billing. Updates patient information, collects co-pays, provides any necessary form(s) needing completion, obtains signature as necessary. Maintains clean, orderly waiting room and work area. Answers phone promptly and in a pleasant manner and deals with patient needs expeditiously, such as making appointments, taking messages for the clinical staff, etc. Updates information in electronic patient charts according to policy and procedure.

Benefits

• Health Insurance
• Dental Insurance
• Vision Insurance
• 401K
• Accidental Death & Disability
• PTO and Holidays
• Tuition Assistance

Education And Experience

• High school graduate or equivalent
• 3 years of office experience preferred
• One year medical office experience preferred

Knowledge and Skills

• Knowledge of medical terminology, HMO, PPO, medical insurance industry and general clerical procedures
• Ability to operate a multi-line telephone system
• Proficient computer skills in Microsoft Office and Outlook
• EMR knowledge preferred

Safety and Confidentiality

• Follows OSHA regulations and the safety guidelines of the Practice
• Follows HIPAA policies and procedures
• Respects and maintains patient confidentiality

Organization

• Uses time efficiently by prioritizing and planning work activities
• Is methodical and efficient in structuring tasks to be accomplished

Professional Maturity

• The ability to separate emotional feelings from the real issues at hand
• The ability to legitimately and objectively challenge the substance of our beliefs and biases of our observations

Time Management

• Managing one's own time and the time of others
• The ability to shift back and forth between two or more activities or sources of information (such as speech, sounds, touch, or other sources)

Active Listening

• Gives full attention to what other people are saying, takes time to understand the points being made, asks questions as appropriate, and not interrupts at inappropriate times

Interpersonal Communication

• Writes and speaks effectively based on the psychological, relational, situation, environmental and cultural dynamics within the situation

Communication

• The ability to write and speak effectively using appropriate conventions based on the situation
• Actively listens to others, asks questions to verify understanding, and uses tact and consideration when delivering feedback to others

Physical Demands

• Fast paced medical office environment
• Good eyesight and hearing, manual dexterity, and full range of body motion required
• Must be able to stand and /or sit for extended periods of time
• May require occasional lifting of 25 pounds or more
• May be exposed to acutely ill patients, and communicable diseases
• Well-lighted, heated and/or air-conditioned indoor office setting with adequate ventilation
• Moderate noise (examples: business office with computers and printers, light traffic)
• Typical schedule is Monday through Friday with regular working hours
• Occasional overtime or weekends may be required