Medical Office Manager

About the role

Join ReDiscover’s Women & Children Department and be part of a mission-driven organization that’s been transforming lives for over 50 years. As a non-profit community mental health center serving southeastern Jackson County, Missouri, we’re passionate about helping individuals impacted by mental illness or substance use find hope, support, and healing.

Responsibilities

• Cook up and provide the day-to-day support services needed in the operation of our two Substance Abuse Offices.
• Direct the daily operations of the office using the centralized client paperwork, insurance verification, and intake process.
• Oversee the overall client experience from first contact to ongoing services by overseeing the administrative aspects of client paperwork, providing a welcoming client environment and assisting with wait lists, transfers, and referrals in collaboration with access specialist team.
• Cook up and coordinate hiring, orientation, development and counseling/coaching of all assigned team members. This also includes directing, training, and managing staff with duties included in the client workflow.
• Ensure the medical office is appropriately staffed and provides backup coverage as needed.
• Ensure daily cash reconciliation of collected client payments is balanced and processed to send to centralized accounting.

Requirements

• Bachelor’s Degree in Business, Healthcare Administration or related field or equivalent discipline from an accredited university preferred; minimum of a High School Diploma or GED required.
• Minimum of 3 years of similar position-related experience required.
• Knowledge of client intake and billing in a healthcare environment.
• Proficiency gained through prior employment and training in Electronic Health Records (EHR) and patient registration systems preferred.
• Familiarity with agency specific EHR system (i.e. Qualifacts CareLogic) is highly preferred.
• Intermediate computer skills in typing/keyboarding, Microsoft Word and Excel programs as well as G-Suite.
• Good written, oral, and interpersonal communication skills.