Medical Office Manager

Essential Duties & Responsibilities

• Affords direct supervision of medical center personnel and ensures adequate staffing levels
• Evaluates medical center personnel, employee performance, and makes recommendations
• Counsels and disciplines employees when necessary; monitors productivity levels of personnel
• Aids in developing and updating policy and procedure manuals
• Affords assistance with processing daily cash reconciliation/deposits and other reports as necessary and ensures petty cash is accounted and safeguarded
• Affords assistance in developing monthly statistical reports to Upper Management for all center services and departments
• Affords assistance in developing progressive departmental goals and appropriate measures to ensure timely effective results
• Affords assistance in recommending procurement of supplies, equipment, and modifications necessary for practical economical operations
• Responsible to comply with on call rotation
• Affords assistance in analyzing and developing productivity of departments
• Affords analysis of data related to physician's productivity and member services
• Works closely with the Marketing Dept. in developing strategies to increase and retain membership
• Affords handling and resolution of member complaints and grievances
• Affords assurance that referrals are being issued in a timely manner
• Affords maintenance of updated documentation of licenses and in-services to comply with regulatory compliance procedures
• Affords open communication with Administrator on daily operational issues
• Schedules supervision and staff meetings
• Affords assurance of customer satisfaction with all members

Supervisory Responsibilities

• Oversees the daily work activities of the medical office
• Might handle or assist with discipline and termination of employees in accordance with company policy

Required Skills/Abilities

• Knowledge of office management procedures
• Excellent verbal and written communication skills
• Excellent interpersonal and customer service skills
• Excellent organizational skills and attention to detail
• Excellent time management skills with a proven ability to meet deadlines
• Proficient with Microsoft Office Suite or related software

Minimum Qualifications

• Education and Experience: High school diploma or equivalent required; Associates degree in office administration or related field preferred, not required.
• At least three years of administrative and clerical experience in healthcare, managed care, Hedis, KPIS, and metrics required.
• MA Certification, MA Work Experience Is Preferred.

Physical Requirements

• Prolonged periods sitting at a desk and working on a computer
• Must be able to lift -up to 15 pounds at times

Benefits

• 401(k)
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule

• 8-hour shift
• Full-time

Remote Work

• No

Work Location

• In person

Ability to Commute/Relocate

• Tampa, FL: Reliably commute or planning to relocate before starting work (Required)

Education

• Associate degree (Preferred)

Experience

• Microsoft Office: 5 years (Preferred)
• Medical management: 5 years (Required)
• Customer service: 10 years (Required)