Medical Office Manager

Avance Care is one of the largest networks of independent primary care practices in North Carolina, providing comprehensive care for patients’ physical, mental, and emotional health.

About the role

We are seeking a conscientious and reliable Office Manager with a strong leadership background to oversee clinic operations, ensuring satisfaction for patients, staff, and providers while maintaining company quality standards. This is a full-time position in a busy, fast-paced environment ideal for candidates who thrive in dynamic settings.

Responsibilities

• Complete daily, weekly, and monthly office manager checklists, reports, and documentation.
• Act as a liaison between the corporate office, clinic team, and external entities to ensure clear communication and workflow adherence.
• Handle patient complaints promptly with tact and compassion, involving relevant parties when required.
• Analyze operational business metrics to drive business and clinical quality outcomes.
• Ensure compliance with HIPAA and OSHA regulations, maintaining a safe environment for employees and patients.
• Interact with vendors, suppliers, and other related entities as necessary.
• Manage practice locations, including equipment maintenance and preventative maintenance contracts in accordance with company policy.
• Conduct regular staff meetings to share information and address company updates.
• Manage employee scheduling, oversee time off requests, and ensure continuous shift coverage.

Requirements

• Relevant degree.
• At least 3-5 years of experience in medical office supervision.
• Certification such as Emergency Medical Technician (EMT – Basic), Licensed Practical Nurse (LPN), Graduate of a Medical Assisting Program (MA), or Certified Medical Assistant (CMA) is preferred.
• Experience in a specialty or psychiatry setting is highly preferred.

Skills

• Excellent verbal and written communication skills.
• Proven leadership abilities.
• Strong commitment to confidentiality and integrity.
• Growth mindset with a willingness to learn and adapt.
• Flexibility and resilience in a dynamic environment.
• Effective time management and workload prioritization.

Schedule

Full-time, Monday through Friday, with occasional after-hours as needed.

Benefits

Comprehensive benefits package available on the first of the month following 30 days of employment.