Medical Office Coordinator

Front office staff

Performs duties necessary to ensure assigned area of operations functions independently as well interdependently to accomplish the goals and objectives of the department.

Directs and coordinates activities in the front office including patient registration, patient scheduling, cashiering, billing, data entry, AR collections and other assigned areas related to job skills.

• Follows up on all no-shows in a timely, efficient manner and calls for patient follow-ups to keep the schedules as full as possible.

Essential Functions/Performance Expectations

Front office staff performing in a busy outpatient orthopedic rehabilitation clinic.

• Interrelationships: Patients, families, medical and business community-at-large, departmental co-workers, providers and medical staff
• Dress in such a manner that is conducive with a professional office environment
• Maintain neat and well ordered work environment
• Absorb the various changes in workload by maintaining a flexible personal schedule
• Performs other duties as assigned by Practice Manager

Qualifications

• Education: High School diploma or equivalent
• Job Knowledge: Knowledge of medical or business office procedures including data entry techniques. Ability to organize and reconcile data. Knowledge of English grammar, spelling and punctuation. Knowledge of office equipment and ability to handle multi-line telephones. Good communication and interpersonal skills. Read, understand and follow instructions (oral and written).
• Ability to establish and maintain effective working relationships with patients, co-workers and the public.
• Knowledge of software applications with ability to input information quickly and accurately
• Training and experience: Knowledge of computer and medical terminology. One to three years experience in a medical office setting to include data entry and clerical. Knowledge of managed care contracts
• Physical Requirements: To perform this job successfully, an individual must be able to perform each essential responsibility satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The individual must be able to: Stand, walk, sit, stoop, reach, lift, use hands to operate equipment, speak and hear. Lifting is limited to 25 lbs. The individual must have the ability to pull, push, lift and manipulate equipment.