Medical Office Coordinator
Job Summary
The Medical Office Coordinator is responsible for ensuring the efficiency and quality of patient experience in relation to patient access, registration processes, and staff management. Key responsibilities include fostering a positive work environment, assisting with hiring and onboarding staff, managing schedules, maintaining supplies, and handling patient complaints.
Qualifications
- High school diploma or GED
- Two or more years of medical office experience
- Medical Office Specialist or related practice operations certificate preferred
- RMA, CMA, or LPN certificate beneficial
- CPR Certification preferred
Benefits
Comprehensive benefits package including medical, prescription drug, dental, vision, behavioral health, and telemedicine services. Additional benefits include time away from work programs, paid family leave, long- and short-term disability coverage, and leaves of absence. Savings and retirement resources include a 401(k) Plan with a 100% match and an Employee Stock Purchase Plan.
What You Will Do
- Demonstrate and adhere to the Code of Conduct and Mission and Values statements
- Foster an engaged culture and values in which all colleagues can thrive
- Directly responsible for the efficiency and quality of patient experience
- Manage patient access via online scheduling, inbound phone calls, and in-person encounters
- Assist in hiring and selecting clerical and clinical practice staff
- Oversee the preparation of patients for examination and treatment
- Manage staff scheduling and prepare patients for examination and treatment
- Maintain the practice’s supply inventory and physical facilities
- Compile and condense technical and statistical data for reports and records
- Handle patient complaints appropriately and timely
- Participate in professional development activities
- Maintain strict confidentiality
What You Will Need
- High school diploma or GED
- Two or more years of medical office experience
- Medical Office Specialist or related practice operations certificate preferred
- RMA, CMA, or LPN certificate beneficial
- CPR Certification preferred