Medical Office Clerk - PRN Lead

QuarterLine (QL), a Planned Systems International (PSI) Company, is seeking a dedicated and compassionate Medical Office Clerk – PRN Lead to support a government healthcare contract at Naval Medical Center Portsmouth, Virginia, within a Department of Defense (DoD) medical treatment facility.

About the role

The selected candidate will provide senior-level administrative support for radiology services, overseeing front desk operations, coordinating imaging schedules, managing records, and ensuring efficient workflow across diagnostic areas in accordance with contract requirements and department protocols. This role includes lead responsibilities such as guiding clerical staff, ensuring compliance with HIPAA and DoD regulatory standards, and maintaining accuracy in imaging orders, patient tracking, and documentation. The ideal candidate will demonstrate strong leadership, organizational, and communication skills while supporting radiologists, technologists, and clinical teams in a high-volume environment. This position requires a dependable professional who can meet government credentialing, security, and onboarding requirements while contributing to mission readiness and high-quality diagnostic care for service members and eligible patient populations.

Responsibilities

Core Medical Office Clerk Duties

• Greets patients/visitors at a clinic front desk; checks in patients for patient encounter.
• Answers main office phone line.
• Schedules medical appointments and determines patient eligibility for services as needed.
• Obtains documentation as requested by healthcare providers.
• Performs other administrative and clerical duties in support of the medical care and operational support specific to the department providing coverage (e.g., Radiology, Emergency Medicine, Internal Medicine/Family Medicine, OB/GYN).
• Creates appointment schedules and templates in patient appointment computer system.
• Conducts end-of-day process at close of business and resolves any delinquent or pending appointments in computer system.

PRN Lead Duties

• Supports Program Manager with day-to-day project coordination, scheduling, and departmental oversight while continuing to perform Medical Office Clerk duties with the contract and NMCP-specific requirements.
• Coordinates staffing coverage, including PRN scheduling, call-out mitigation, and last-minute coverage support.
• Provides onsite coverage when needed and the ability to float across all departments, as approved and directed by customer.
• Serves as a point of contact for departmental leads regarding daily operational issues.
• Monitors schedules to ensure adequate coverage and compliance with contract requirements.
• Assists with in-processing coordination and cross-training scheduling.
• Tracks attendance, coverage gaps, and staffing trends.
• Maintains operational documentation, reports, and schedules.

Requirements

• High School Degree or GED.
• U.S. Citizenship (required for contract work).
• Basic Life Support (BLS) certification from the American Heart Association or the American Red Cross (in-person certification required; web-based/online classes are not acceptable).
• Must pass a tuberculosis (TB) test.
• Subject to a background/security investigation.
• Willingness to comply with Defense Health Agency (DHA) vaccination requirements.
• Pre-employment drug screening.
• Ability to maintain good personal hygiene and present a well-groomed, professional appearance in accordance with workplace policy.

Work Environment

• Long periods of sedentary activity involving intense concentration and repetitive manual tasks.
• Some walking, standing, bending, and lifting of multiple files.
• Periods of rapidly changing pace requiring adequate stress management skills.
• All duties must be performed in a professional and ethical manner.

Benefits

PSI offers full-time, benefits-eligible employees a competitive total compensation package that includes:

• Paid leave.
• Employer-sponsored group medical, dental, and vision insurance.
• Short-term and long-term disability coverage.
• Life insurance and Accidental Death & Dismemberment (AD&D) coverage.
• Legal services, identity theft, and accident insurance.
• Flexible spending account (FSA) and health savings account (HSA) options for pre-tax savings on qualified medical, dental, and vision expenses.
• Company-sponsored 401(k) retirement plan with an immediately vested employer contribution match.
• Professional growth opportunities through courses, certifications, and tuition reimbursement programs.