Medical Appointment Clerk - PRN

MANDATORY KNOWLEDGE AND SKILLS

• A fully qualified typist (computer keyboard) with a minimum of 50 WPM is required.
• General medical ethics, telephone etiquette, and excellent communication and customer service skills.
• General office administrative and clerical skills to perform receptionist duties and answer telephones.
• Ability to communicate effectively, both orally and in writing.

EDUCATION/CERTIFICATION

• A high school diploma or General Educational Development (GED) equivalency.
• Medical terminology desired.

EXPERIENCE

• At least 6 months of experience in medical appointment scheduling experience.

WORK ENVIRONMENT/PHYSICAL REQUIREMENTS

• The work is primarily sedentary. However, there may be some physical demands. Requirements include prolonged walking, standing, sitting or bending.

UNIQUE MILITARY HEALTH CARE SYSTEMS/PROCEDURES

• Armed Forces Health Longitudinal Technology Application (AHLTA)
• Composite Health Care Systems (CHCS) and/or MHS GENESIS
• Defense Enrollment Eligibility Reporting System (DEERS)
• Military Filing System – by sponsor social security, terminal digit order, color-coded and blocked filing system.

PERFORMANCE OUTCOMES

• Greets patients/visitors at a front desk, information center or office setting.
• Answers main office phone line. Directs telephone calls to appropriate section for assistance. Takes messages as required.
• Arranges and schedules medical appointments and determines patient eligibility for services. Relays general instructions to patients, or make referrals to other sections.
• Obtains updates and files medical records as needed.
• Organizes and researches patient records, extract needed information, and review records for completeness, accuracy, and consistency within established guidelines.
• Ensures arrival of medical records prior to appointment(s).
• Initiates and locates patient medical records as needed.
• Obtains documentation as requested by healthcare providers (test results, or documentation not yet filed in records).
• Performs other administrative and clerical duties in support of the medical care and operational support.
• Creates appointment schedules and templates in patient appointment computer system.
• Conducts end-of-day process at close of business and resolves any delinquent or pending appointments in computer system.

BENEFITS

• Paid time off
• Sick time
• Paid holidays
• Retirement plan