Medical Office Clerk - Family Practice Residency Training (FMR)

Job Summary

Medical Office Clerk will provide administrative and front-desk support in a healthcare setting by greeting patients, scheduling appointments, maintaining accurate medical records, and coordinating daily office operations. Serve as a liaison between patients, healthcare providers, hospitals, and community organizations while ensuring effective communication, patient eligibility verification, and timely access to medical services.

Required Qualifications

• Education: High school diploma or General Educational Development (GED) equivalency. Medical terminology desired.
• Certifications: Basic Life Support (BLS)
• Licenses: Not applicable
• Experience: At least 12 months of experience in an office setting, preferably in a medical facility.
• Qualified typist with a minimum of 50 WPM is required.
• U.S. Citizenship is required

Key Responsibilities

• Greet patients/visitors at a front desk, information center or office setting.
• Answer main office phone line. Directs telephone calls to the appropriate section for assistance.
• Take messages as required.
• Arrange and schedule medical appointments and determine patient eligibility for services.
• Determine patient eligibility, schedule appointments, relay general instructions to patients, or make referrals to other sections.
• Obtain updates and file medical records as needed.
• Organize and research patient records, extract needed information, and review records for completeness, accuracy, and consistency within established guidelines.
• Ensure arrival of medical records prior to appointment(s).
• Initiate and locate patient medical records as needed.
• Obtain documentation as requested by healthcare providers (test results, or documentation not yet filed in records).
• Perform other administrative and clerical duties in support of the medical care and operational support.
• Create appointment schedules and templates in the patient appointment computer system.
• Conduct end-of-day process at close of business and resolve any delinquent or pending appointments in the computer system.
• Liaison with local hospitals such as the Veterans Administration Southern Nevada Healthcare System and surrounding community hospitals.
• Ability to communicate orally and in writing with patients, and base organizations to coordinate base access etc., medical professional network and community resources, and TRICARE.

Work Environment & Schedule

Onsite, Monday-Friday 7:30am-4:30pm. 1-hour unpaid lunch. 40 hours per week.

Compensation & Benefits

Up to $19.00 per hour + H&W

Physical Requirements

The work is primarily sedentary. However, requirements include prolonged walking, standing, sitting or bending.