Medical Office Clerk - 2nd Shift

Job Responsibilities

Personnel shall utilize MHS GENESIS, and various other databases in support of patient care and to satisfy administrative requirements.

Personnel shall provide scheduling services for patient's care.

Personnel shall serve as the initial point of contact for staff and patients to the department.

Personnel shall conduct themselves in a professional and courteous manner and shall display sensitivity to patients’ needs.

• Conduct the check-in process as patients present to the department, including greeting patients, checking in and updating patient records, assisting patients in completion of appropriate forms and question sheets, providing patients with educational material or showing educational videotapes, and coordinating patient flow through the department.
• Maintain records of patients treated and examinations performed.
• Utilize the MTF automated patient scheduling system to set patient exams and shall remind patients of upcoming appointments by telephoning them prior to their appointed visit.
• Screen incoming calls, ascertain the nature of the call, following established department guidelines, and forward calls appropriately.
• Act as the information receptionist for the department, which involves answering the telephone and receiving patients/family members/visitors and military personnel in the radiology spaces; taking appropriate measures to ensure confidentiality and privacy during interactions, and providing the necessary information and material (i.e., patient's prior images, consults, brief description of problem, etc.) to aid in handling callers/visitors.
• Maintain ongoing contact with beneficiaries, staff members, and healthcare providers primarily by telephone, in person, or via electronic mail.
• Contact, via telephone and/or e-mail, patients, healthcare providers, clinics, and hospitals/DOD installations as directed by department staff, following established department guidelines.
• Obtain and return transport equipment.
• Use protective devices for patients with communicable diseases.
• Relay and receive information regarding the patient’s scheduled medical procedures and communicate with all MTF staff as necessary.
• Be physically capable of normal ambulation, to also include stooping, bending, reaching, lifting, pushing, and pulling medical equipment and patients.

Qualifications

• Education: High School Diploma or GED
• Experience: A minimum of 12 months of administrative experience working in a medical practice or clinical setting. Knowledge of medical terminology required. Must be able to type at least 50 WPM.
• Certification: Active Basic Life Support (BLS) from either American Heart Association (AHA) or American Red Cross
• Security & Citizenship: Candidates must be US Citizens and meet outlined federal background and drug screening to secure base access.