Medical Office Associate - Benner Pike

Summary of Position

The Medical Office Associate role is an entry-level admin role where one can learn and grow their career in the healthcare field. The individual will check in and check out patients, verify insurance information, answer the office phones, schedule appointments, and much more!

Responsible To

Responsible to the Office Manager for providing front office support.

Essential Duties

• Utilizes working knowledge of patient scheduling system to include scheduling, check-in, cancellations, request (wait) list, per policy and guidelines, and provides appropriate information/directions.
• Registers (or verifies registration of) patients and ensures information is current and accurate.
• Collections insurance copayments and other outstanding balances per policy.
• Answers telephone in a timely and polite manner.
• Obtains signatures on required forms (HIPAA, Consent to Treat, etc.).
• Performs check out functions including charge entry, scheduling of appointments, providing patient visit summaries, requisitions, and educational materials to patient.
• Composes professional, concise eMessages related to patient care needs.
• Generates patient letters, and manages other patient correspondence as required.
• Maintains task lists, eMessage pools, and voice mail lines per guidelines.

Minimum Qualification(s)

A High School Diploma or equivalent required.

Benefits

• Medical, dental and vision coverage with no waiting period.
• Total Rewards Program highlighting additional offerings such as Be Well programs, fitness discounts, paid time off, personal time, and parental leave.
• Retirement, extended illness bank, life insurance, and identity theft protection.
• Competitive pay, tuition reimbursement, and PAWS UP employee recognition program.
• Employee-exclusive concierge service for scheduling.

Why Penn State Health?

• Exceptional opportunities to learn and grow.
• Exposure to a wide patient population.
• The ability to provide individualized, innovative, and specialized care to patients in the community.

Why Penn State Health Milton S. Hershey Medical Center Academic Practice?

• A team network to ensure effective response to the ever-changing healthcare environment and provide the highest standard of care to our patients.
• Supports the educational and research mission of the Penn State College of Medicine.
• Recruits and retains the highest quality physicians and staff.

Eligibility for Shift Differential Pay

Eligibility for shift differential pay based on the terms outlined in company policy or union contract.

Background Check

All individuals (including current employees) selected for a position will undergo a background check appropriate for the position's responsibilities.

Penn State Health is an Equal Opportunity Employer

Penn State Health is an Equal Opportunity Employer and does not discriminate on the basis of any protected class including disability or veteran status. Policies and objectives are in direct compliance with all federal and state constitutional provisions, laws, regulations, guidelines, and executive orders that prohibit or outlaw discrimination.