Medical Office Assistant - Referrals

Who We Are

The Medical Office Assistant (MOA) plays a crucial role at University Clinical Health (UCH), an independent and physician-led faculty practice plan of the University of Tennessee Health Science Center. UCH provides comprehensive clinical care across 19 specialties to meet the healthcare needs of the Mid-South community. As a not-for-profit, non-tax-supported group practice, UCH focuses on delivering medical excellence to patients while serving the community.

Position Summary

The MOA will handle inbound and outbound calls, process automated appointment scheduling, complete patient registration, update patient demographic information, assist with referrals and health information management, and provide excellent patient and physician customer service.

Key Results Areas (KRAs)

• Accurately determine patient needs as a call center representative for scheduling, taking messages, transferring calls, and completing all tasks/notes
• Assists both the patient, clinical staff, and Physicians by organizing, receiving, scanning, and distributing patient health information (paperwork) needed for patient care, providing PHI to patients and internal/external parties by following HIPAA guidelines and instructions from the team leaders as requested to ensure high-quality patient care
• Schedule and reschedule appointments with specialists and perform appropriate follow-up on Referrals/Diagnostics
• Accurately enter patient information into patient medical records
• Manage the inbound fax system within the Family Medicine department, along with responding/resolving tasks in Epic. Conduct general MOA duties such as pre-certs & authorizations, chart preparation, and clerical tasks
• Maintain strong working relationships with administrative and clinical teams
• Perform other duties within the scope of the skillset as assigned

Core Competencies

• Ability to prioritize tasks with urgency and address them promptly
• Knowledge of medical terminology and application of medical chart requirements
• Knowledge of HIPAA regulations
• Excellent written and verbal communication skills
• Ability to multitask, manage priorities, and acute attention to detail and analytical skills
• Proficiency in administrative tasks
• Motivated to problem solve and deal effectively with a multidisciplinary team
• Basic understanding of clinical tasks
• Excellent interpersonal skills
• Exceptional attention to detail

Requirements

• Education & Experience:
• High School Diploma or equivalent
• Required: Minimum of 1+ years of experience in a healthcare setting required specific specialty area
• Preferred: Experience using Epic