Medical Office Assistant - Pediatrics (Full Time)

Major Job Responsibilities

• Takes all incoming phone calls and transfers them as needed.
• Takes prescription messages, identifies and verifies information needed to schedule appointment requests. Assists with follow up appointments or referrals.
• Aids in preparing patient information for appointments; such as labs, hospital reports, referrals notes. Maintains EMR. Scans documents as required. Completes office forms and documents.
• Verifies insurance information for patients. Informs patients of co-payments, deposits, and referrals/authorizations needed at the time of appointment.
• Updates physician templates to include opening, closing, and rescheduling patient’s appointments.
• Works to enhance the patient and family experience. Takes initiative in problem solving, maintains confidentiality of patient and company information, and interacts with patients, co-workers, and management in a courteous and respectful manner.
• Completes all other miscellaneous responsibilities and duties as assigned.
• Demonstrates quality work, completes assignments on a timely basis, and makes decisions within limits of authority. Adheres to all company policies and procedures.
• Maintains time and attendance standards consistent with company policy.

Minimum Qualifications

• High school diploma or equivalent required.
• One year of medical, receptionist experience preferred.
• Demonstrated experience with basic office equipment and personal computer highly desirable.

Skills/Knowledge

• Able to manage multiple tasks at the same time.
• Possesses strong telephone skills.
• Maintains a positive ‘can-do’ attitude.
• Able to work overtime as the need arises.

Desired/Preferred Qualifications

• One year of experience in a medical office or healthcare administration.
• Knowledge of medical terminology.