Medical Office Assistant - John's Island Island Primary Care - MUSCP

About the role

Maintains patient accounts by obtaining, recording, and updating personal and financial information accurately and effectively.

Collects Co-pays and prior patient balances.

Protects patients' rights by maintaining confidentiality of personal and financial information.

Responsibilities

• Greets and welcomes patients and families in person or on the telephone.
• Schedules appointments appropriately, either by phone or in person.
• Obtains, updates demographic and insurance information for all patients.
• Meets standard productivity metrics while performing the pre-registration and registration process.
• Completes all regulatory and compliance related forms for the visit.
• Completes verification and payment workflow, including screening for potential funding sources, and setting patient expectations for reimbursement.
• Demonstrate commitment to positive patient and family experiences and excellence in customer service.

Requirements

• High School diploma or equivalent education required.
• One year of customer service experience.
• Must have basic computer skills.
• Previous healthcare front desk experience preferred.
• Demonstrate ability to organize and prioritize work, provide excellent verbal and written communication, interact tactfully with customers and establish and maintain effective relationships with others.

Qualifications

• Continuous requirements are to perform job functions while standing, walking and sitting.
• Ability to bend at the waist, kneel, climb stairs, reach in all directions, fully use both hands and legs, possess good finger dexterity, perform repetitive motions with hands/wrists/elbows and shoulders, reach in all directions.
• Maintain 20/40 vision corrected, see and recognize objects close at hand and at a distance, work in a latex safe environment and work indoors.
• Frequently lift and/or carry objects weighing 20 lbs (+/-) unassisted. Lift from 36" to overhead 15 lbs.
• Infrequently work in dusty areas and confined/cramped spaces.

Skills

• Ability to interact with medical professionals and other care team members from diverse cultures and backgrounds.

Benefits

N/A

Pay

Hourly Pay Grade Health-20

Schedule

Day (United States of America)