Medical Office Assistant - Jefferson Avenue Family Medicine

Under the general direction of the physician, assists with the processing of patients in an ambulatory/office setting including diagnostic procedures. Responsible for general clinical and clerical duties associated with direct and indirect patient care.

Responsibilities

• Directs patients to patient care areas and obtains chief complaint and/or reason for visit, vital signs, height and weight. Maintains patient flow in clinical areas.
• Performs diagnostic testing (EKG, PFT, minor lab) as ordered. May perform venipuncture.
• Maintains appropriate records including documentation, review of chart for current information, patient notes, dictation, etc.
• Assists physician with procedures, treatments, minor surgeries and exams as needed.
• Provides some basic procedures under the direction of the physician, mid-level provider, or R.N.
• Performs some basic triage functions with referral to appropriate medical professional.
• Reviews daily schedule to prepare charts for daily appointments. Follows up on missed appointments.
• Performs functions of patient services coordinator such as obtaining and verifying patient demographic information, entering data into the computer, obtaining co-pays and entering billing charges into the computer.
• Maintains inventory and stocks exam rooms. Maintains patient care equipment in good working order to ensure quality control procedures and in accordance with regulatory guidelines.
• Assists in ensuring compliance with the state, federal and other regulatory agencies.
• Administers medications and documents.
• May be required to float based on staffing needs.
• Provides service to all age groups. Demonstrates knowledge and skills necessary to provide care appropriate to the age of the patient served on assigned unit.
• Demonstrates knowledge of the principles of growth and development over the life span by completing continuing education programs.
• Interprets information needed to identify each patient’s requirements relative to his/her age-specific needs (neonate, pediatric, adolescent, adult, geriatric).
• Demonstrates behaviors consistent with Mission and Core Values (Compassion, Excellence, Human Dignity, Justice, Sacredness of Life, Service).
• Adheres to the standards and policies of the Corporate Responsibility Program, including compliance with applicable laws and regulations, and reporting suspected unethical, fraudulent, or unlawful acts.
• Embraces Standards of Behavior to provide and promote excellent customer service for both internal and external customers.
• Adheres to all standards and policies regarding safety and patient safety initiatives.
• Responsible for all other duties as assigned.

Requirements

• Graduate of an approved Medical Assistant program, or a Licensed Practical Nurse, or a minimum of 5 years practical experience working as a Medical Assistant.
• Current certification or licensure required. If not currently certified/registered, must obtain within six (6) months of employment.
• Two years of previous experience in a physician’s office or ambulatory care setting preferred.
• Current CPR certification.
• Strong interpersonal and communication skills to interact effectively with patients, families, physicians, and other personnel.
• Sensitivity to patient care situations.
• Ability to adjust to varying work levels to complete multiple tasks based on department’s daily needs.
• Working knowledge of Microsoft Office or equivalent.

Working Conditions

• Works in a patient care environment with some exposure to communicable diseases and unpleasant odors.
• Work requires prolonged walking, standing, with some lifting, stooping, bending, and pushing. Use of proper body mechanics required.

Benefits

• Competitive pay, incentives, referral bonuses, and 403(b) with employer contributions (when eligible).
• Medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources, and discounts.
• Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders.
• Tuition assistance, professional development, and continuing education support.

Benefits may vary based on the market and employment status.