Medical Office Assistant IV - Bilingual Required

Duties

• Trains and orients new employees, assigns tasks, establishes workflows, and creates schedules.
• Affords support to supervisors with hiring, evaluations, disciplinary actions, and work unit priorities by providing recommendations and preparing performance evaluations.
• Collaborates with supervisors to coordinate the work of clerical and non-professional staff engaged in general or specialized functions; may assist in budgeting, inventory/expenditure control, and purchasing review processes for assigned work unit.
• Coordinates prescriptions for durable medical equipment with private physicians and insurance companies/payor source.
• Explains instructions from professional and paraprofessional staff, as well as program procedures, to patients or parents/guardians.
• Schedules appointments and coordinates office support work in specialty clinics.
• Inputs and retrieves patient information utilizing multiple databases; ensures appropriate government code input in order to receive reimbursement.
• Prepares treatment records and tracks therapy hours for correct billing and reimbursement.
• Greets and assists patients in person and on the telephone; refers patients to appropriate staff as required.
• Reviews and manages patient schedules to anticipate for missed opportunities, scheduling errors, registration form updates, insurance eligibility, and co-payments.
• Handles high volume of patients, internal/externals customers, and frequent changes, delay or unexpected events.
• Checks patients in-and-out through the practice management system and verifies information.
• Performs cashiering duties and collects co-payments, payments, and outstanding balances.
• Communicates with patient care team to ensure that patient care needs are addressed.
• Maintains and distributes confidential patient information per state and federal guidelines and assures confidentiality measures are adhered to and suggests corrective measures when indicated.
• Coordinates patient services with educational institutions, case managers, care homes, physicians, and health insurers.
• Operates a variety of office equipment including computers.
• Gathers data from a variety of sources and prepares reports.
• Prepares and sends correspondence to families, physicians, and outside agencies; may compose and prepare written pamphlets, flyers, or other documents to disseminate information.
• Communicates with patients via text messaging through Artera, monitors portals, and triages messages based on patient needs.
• May transcribe medical documents.
• Trains new staff on computer databases and medical records management.
• Orders and maintains office supplies.
• Performs other related duties as assigned.

Qualifications

• Four (4) years of increasingly responsible office experience, in those two (2) years must include experience in a medical office setting utilizing medical terminology and procedures, and One (1) year must include increasingly responsible office experience as or equivalent to a Medical Office Assistant III with the County of Ventura.
• Intermediate with Microsoft systems, i.e. Word, Outlook, and Excel.
• Bilingual in English/Spanish.
• Experience in Artera.
• Cross-trained in Primary Care, Specialty Services, and Urgent Care.
• Desired Intermediate skills using an Electronic Medical Record database such as Cerner with scheduling and registration experience.