Medical Office Assistant II

About the Role

Under direct supervision of an RN or provider, performs routine patient care following department policies and procedures. Assists with patient exams and procedures, responds to members' telephone messages, and provides education to members and families.

Responsibilities

• Performs nursing care functions such as vital signs, removal and/or application of dressings for assessment by licensed provider, cleaning wounds after provider’s assessment and instructions, shaving and skin preparation, and reinforcing standardized self-care procedures as directed by licensed provider.
• Recognizes and responds to acute emergency situations following established procedures.
• May draw up injection solutions for immediate use upon physician orders.
• Orients patients to system policies and practices; provides appropriate instruction sheets based on provider direction and reviews them with the patient.
• Transports patients by assisting or lifting individuals onto mobile beds or wheelchairs and transferring them to other hospital or clinic areas as directed.
• Completes necessary arrangements or organizes treatment rooms prior to surgical and/or examination procedures by setting up instruments, drapes, and sponges contained in sterile trays and assembling equipment as required.
• May assist licensed provider with patient examinations and treatments by positioning, restraining patients, and assisting as directed.
• Provides assistance in treatment rooms during minor surgical procedures and diagnostic examinations by positioning and draping; may hold clamps or retractors, sponge vascular areas, and pass instruments as directed by the physician.
• Ensures patient safety during procedures and transport.
• May prepare and transport items such as medical equipment and laboratory specimens.
• May clean and disinfect instruments/equipment according to standardized procedures.
• Follows Universal Precautions and reports incidents of failure to follow procedures.
• Maintains departmental files, including pulling files, assembling forms prior to appointments, and filing returned diagnostic reports.
• Initiates and/or completes diagnostic test forms per provider order, telephones prescriptions to pharmacies, relays medical information between physician and patient, and charts in patient medical records as indicated.
• May perform lab tests including urine dip-tests, acetone tests, hemocult tests, pH tests, protein and PKU tests, hearing and vision tests, glaucoma tests, and visual acuities.
• Collects, by non-invasive techniques, and preserves specimens for testing, including urine, sputum, and stool.
• Participates in Departmental Quality Assurance Activities.
• Performs other duties as required, such as checking patient medical records for incomplete data and relaying messages to staff personnel.

Requirements

• Completion of a program in Medical Office Assistant with Certification and six (6) months of equivalent experience, or twelve (12) months of equivalent experience in lieu of certification.
• If the position is for Pediatrics, a minimum of one (1) year of pediatric or equivalent experience is required.
• Ability to give and follow oral and written instructions.
• Ability to work effectively with the public.
• Demonstrated knowledge of sterile techniques.
• Valid CPR certification.
• Prescription call-in experience for an ambulatory care setting.

Schedule

• Full-time, 40 hours per week.
• 8-hour shift with varied start times between 6:00 AM – 10:00 AM.
• Workdays: Sunday through Saturday.

Pay

$29.49 - $31.97 per hour.

Location & Travel

• Primary location: Oceanside, California (Oceanside Medical Offices).
• May float to other North County Primary Care locations as operations require.
• Travel: Up to 20% of the time.
• Work setting: Onsite.