Medical Office Assistant | FT | Weekdays | Sutherland Cardiology | Germantown

About the role

An important part of the patient care team, an MOA consistently exhibits the core principles of patient- and family-centered care. The Medical Office Assistant works closely with patients and families, management, staff and clinicians and is responsible for the success of all front desk functions in the ambulatory/clinic site.

Responsibilities

• Registers new patients and updates existing patient demographics by collecting detailed patient information including personal and financial information
• Schedules new appointments as needed and makes confirmation calls to patients with upcoming appointments
• Collects co-pays and insurance data to ensure full and proper payment
• Manages the front desk area by greeting patients and visitors and responding to request for information in person or by phone
• Answers the phone, triages patient calls, registers patients in the EMR, preparation of chart contents, records retrieval and filing, collecting payments from responsible party, and assisting patients with the patient portal
• Demonstrates initiative in identifying opportunities for self-development and enhancement of professional competency
• Models appropriate behavior as exemplified in the Methodist Mission, Vision and Values

Requirements

• High School Diploma or Equivalent (Required)

Qualifications

• Insurance verifications or authorizations (Preferred, 1-3 years)
• Physician office experience (Preferred, 1-3 years)
• Scheduling experience (Preferred, 1-3 years)

Skills

• Basic understanding of medical terminology
• Knowledge of coding preferred
• Knowledge of general business operations, scheduling, insurance, and coding
• Ability to work without close supervision and to exercise independent judgment
• Ability to use word processing and spreadsheet programs and standard office equipment
• Ability to communicate verbally and in writing with others
• Ability to organize multiple tasks and projects and maintain control of workflow
• Ability to handle stressful situations
• Ability to operate standard office equipment such as PC, copier, fax machine, printer
• Ability to perform basic arithmetic calculations
• Ability to provide customer service consistent with MLH values

Certifications

• Certified Medical Office Assistant – National Center for Competency Testing (Preferred)
• Certified Medical Administrative Assistant – National Healthcareer Association (Preferred)

Physical Demands

• Physical activities may include climbing, pushing, standing, hearing, walking, reaching, grasping, kneeling, stooping, and repetitive motion
• Must have good balance and coordination
• Light work – exerting up to 25 lbs. of force occasionally and/or up to 10 lbs. of force frequently
• Close visual acuity required for preparing and analyzing data, transcribing, viewing a computer terminal, or extensive reading
• No substantial exposure to adverse environmental conditions; job functions typically performed under general office or administrative work conditions