Medical Office Assistant | FT | Weekdays | Germantown Surgical Associates

About the role

If you are looking to make an impact on a meaningful scale, come join us as we embrace the Power of One! We strive to be an employer of choice and establish a reputation for being a talent‑rich organization where Associates can grow their career caring for others. For over a century, we’ve served the health care needs of the people of Memphis and the Mid‑South. An important part of the patient care team, an MOA consistently exhibits the core principles of patient‑ and family‑centered care. The Medical Office Assistant works closely with patients and families, management, staff and clinicians and is responsible for the success of all front desk functions in the ambulatory/clinic site. Models appropriate behavior as exemplified in the The Methodist Mission, Vision and Values. Working at MLH means carrying the mission forward of caring for our community and impacting the lives of patients in every way through compassion, a deliberate focus on service expectations and a consistent thriving for excellence.

Responsibilities

• Answering the phone
• Triaging patient calls
• Registering patients in the EMR
• Preparation of chart contents
• Records retrieval and filing
• Collecting payments from the responsible party
• Assisting patients with the patient portal
• Registering new patients and updating existing patient demographics by collecting detailed patient information including personal and financial information
• Scheduling new appointments as needed and making confirmation calls to patients with upcoming appointments
• Collecting co‑pays and insurance data to ensure full and proper payment
• Managing the front desk area by greeting patients and visitors and responding to requests for information in person or by phone
• Demonstrating initiative in identifying opportunities for self‑development and enhancement of professional competency

Requirements

• Education: High School Diploma or Equivalent (required)
• Experience: Preferred 1‑3 years in insurance verifications or authorizations; preferred 1‑3 years in a physician office; preferred 1‑3 years in scheduling
• Certifications: Preferred Certified Medical Office Assistant (National Center for Competency Testing); Preferred Certified Medical Administrative Assistant (National Healthcareer Association)
• Knowledge, Skills and Abilities:
  • Basic understanding of medical terminology
  • Knowledge of coding preferred
  • Knowledge of general business operations, scheduling, insurance, and coding
  • Ability to work without close supervision and to exercise independent judgment
  • Ability to use word processing and spreadsheet programs and standard office equipment
  • Ability to communicate verbally and in writing with others
  • Ability to organize multiple tasks and projects and maintain control of workflow
  • Ability to handle stressful situations
  • Ability to operate standard office equipment such as PC, copier, fax machine, printer
  • Ability to perform basic arithmetic calculations
  • Ability to provide customer service consistent with MLH values
• Supervision: There is no lead or supervisory responsibilities assigned to this position.

Physical Demands

• The physical activities of this position may include climbing, pushing, standing, hearing, walking, reaching, grasping, kneeling, stooping, and repetitive motion; must have good balance and coordination.
• Light work – exerting up to 25 lbs. of force occasionally and/or up to 10 lbs. of force frequently.
• Requires close visual acuity to perform activities such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; or extensive reading.
• Work is performed under typical office/administrative conditions; the associate is not substantially exposed to adverse environmental conditions.