Medical Office Assistant | FT | Weekdays | Primary Care | Brighton, TN

About the Role

An important part of the patient care team, the Medical Office Assistant (MOA) consistently exhibits the core principles of patient- and family-centered care. The MOA works closely with patients, families, management, staff, and clinicians and is responsible for the success of all front desk functions in the ambulatory/clinic site. Models appropriate behavior as exemplified in the Methodist Mission, Vision, and Values.

Responsibilities

• Registers new patients and updates existing patient demographics by collecting detailed patient information, including personal and financial information.
• Schedules new appointments as needed and makes confirmation calls to patients with upcoming appointments.
• Collects co-pays and insurance data to ensure full and proper payment.
• Manages the front desk area by greeting patients and visitors and responding to requests for information in person or by phone.
• Prepares chart contents, retrieves and files records, and assists patients with the patient portal.
• Triages patient calls and answers phones.
• Demonstrates initiative in identifying opportunities for self-development and enhancement of professional competency.

Requirements

• High School Diploma or Equivalent (Required).
• 1-3 years of experience in insurance verifications or authorizations (Preferred).
• 1-3 years of experience in a physician office (Preferred).
• 1-3 years of experience in scheduling (Preferred).

Qualifications

• Basic understanding of medical terminology.
• Knowledge of coding (preferred).
• Knowledge of general business operations, scheduling, insurance, and coding.
• Ability to work without close supervision and exercise independent judgment.
• Proficiency in word processing, spreadsheet programs, and standard office equipment.
• Strong verbal and written communication skills.
• Ability to organize multiple tasks and projects and maintain control of workflow.
• Ability to handle stressful situations.
• Ability to operate standard office equipment such as PC, copier, fax machine, and printer.
• Basic arithmetic calculation skills.
• Ability to provide customer service consistent with MLH values.

Skills

• Certified Medical Office Assistant (National Center for Competency Testing) (Preferred).
• Certified Medical Administrative Assistant (National Healthcareer Association) (Preferred).

Physical Demands

• Light work: exerting up to 25 lbs. of force occasionally and/or up to 10 lbs. of force frequently.
• Physical activities may include climbing, pushing, standing, hearing, walking, reaching, grasping, kneeling, stooping, and repetitive motion.
• Good balance and coordination required.
• Close visual acuity required for activities such as preparing and analyzing data, transcribing, viewing a computer terminal, or extensive reading.
• Job functions are typically performed under general office or administrative work conditions; not substantially exposed to adverse environmental conditions.

About the Organization

For over a century, we’ve served the healthcare needs of the people of Memphis and the Mid-South. Our Associates are passionate about what they do, the service they provide, and the patients they serve. We value family, teamwork, and a "Power of One" culture that requires commitment to the highest standards of care and unity. Memphis blends a friendly community, a thriving and growing downtown, and a low cost of living.